Relaxpact Reviews | Read Customer Reviews of relaxpact.com

Relaxpact Reviews | Read Customer Reviews of relaxpact.com

Relaxpact reviews

Showing 145 reviews with 1 star · Clear filters

Dannie L (Dan) C.
Sep 3, 2024
OVER priced
OVER priced, compared to quality. To long infilling order. Never again!!!
Response from RelaxpactSep 13, 2024
Hello there, We are very sorry that the product did not satisfy you. In order to provide you with a suitable solution, we would like to provide you with meticulous customer service and listen to your demands. Please contact us at [email protected]. We promise to continuously optimize our products and services and hope to provide you with a perfect shopping experience next time. Wish you a happy life!
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Cookie
Aug 4, 2024
If I could leave no stars I would !
If I could leave no stars I would !! For a start the “acrylic” shih tzu keyring turned up cheap plastic (now peeling!) made of cheap thin plastic kid you not the quality is horrendous for the price I paid all in all with shipping 22$ it’s turned up and I was furious it’s not what it looks like in ther advertisement for sure trust me !!! It’s like some sort of sticker stuck on a wing shaped thin plastic keyring so anyway tried 4 times to get my money back and send the rubbish back to them and it was like getting blood out of a stone alls they wer saying we give you discount for when you next shop (which is never and I told them this) I was in my rights I was sold something that weren’t what it was saying it was anyway I get back a refund in all works out 3.25£ in English money after they sed they would take it back but it would cost me a further 7.99$ to return and they wouldn’t be able to reimburse me that back plus what they owed this isn’t no joke don’t shop here the quality is poor save your money seriously !!
Response from RelaxpactAug 5, 2024
Hello there, We are sorry that you are not completely satisfied with your acrylic keychain. We would like to resolve this matter for you. Please send us a photo of the peeled keychain and your order number and attach a screenshot of Trustpilot so that customer service will give you priority to handle this matter. We will record it and reissue you a new one or refund you. Please believe that we are actively communicating with you to resolve the problem. Our email: [email protected] Please do not hesitate to contact us.
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Cindy
Jul 30, 2024
We haven't received it yet.
We haven't received it yet.
Response from RelaxpactAug 1, 2024
Hello there, We checked your order tracking information and it shows that it has been delivered. We sent you an email to help you find your package or file a complaint. Please check. Please believe that we will do our best to help you solve the problem.
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WILMA
Jun 25, 2024
I cannot even get a phone number or an…
I cannot even get a phone number or an answer they’re saying my item number is not valid WTH I just want an answer what happened to my order someone please help me
Response from RelaxpactJun 26, 2024
Hello there, If you have any questions or need any help, please feel free to contact our friendly customer service staff via email. Here is our customer service email address you can email for help with your order: [email protected]. We are sorry that we do not have telephone support at this time. However, if you have any questions, you can contact our staff via email and we will respond to you within 1 business day! We are extremely eager to help you and make you satisfied. Have a nice day!
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Netsby
Jun 24, 2024
Absolutely fuming!
Absolutely fuming! Bout key chain for daughter as a gift for her new house, however, I can’t give it to her as it is awful. The plastic is scratched and does not represent the picture in any way. I paid a lot of money to be disappointed and completely let down. This company are scammers!
Response from RelaxpactJun 25, 2024
Hello, We're sorry to hear that you're not satisfied with the quality of the product you received. Our keychains are made of acrylic, which is light and suitable for carrying. If there are scratches on the surface, we guess that you have not removed the protective film. Please note that you need to remove the protective film before use. If you have removed the protective film and there are still scratches, please take some clear photos and send them to our support email [email protected] . We are happy to replace the defective or damaged products. Thank you for your understanding. Have a nice day!
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Denise C.
Jun 9, 2024
I also received a miniature schnauzer…
I also received a miniature schnauzer key chain and a christmas ornament from this scam company for $38.00. I read the 2 previous reviews and as stated it showed on their website the items were shown as 3d like the dog was in a shell laying down asleep Keychain and the other item the same but like the dog was sitting in the ornament with its feet out and his body was in the ornament. Actually they were cheap plastic with picture of the dog. I wouldn't have paid $.50 for this junk. I got ripped off!
Response from RelaxpactJun 19, 2024
Hello there, We deeply regret that you are not completely satisfied with our dog keychain and Christmas ornaments. We sincerely apologize for not giving you a perfect shopping experience. We are always working to optimize our products and services. The dog keychain and Christmas ornaments are made of acrylic, which is already stated on our product page. They are double-sided printed and the image and the real thing are the same. This is our best production process at present. Thank you very much for your feedback. This is the motivation for us to continue to improve. We very much hope to provide you with satisfactory products and services in the future!
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Alex R.
Jun 8, 2024
Anything but....
I , like many others fall for the fals advertisement of a key ring which wouldnt cost more than 50p . However because of their deceitful picture I paid £22. Fruad It is shameful act
Response from RelaxpactJun 20, 2024
Hello there, We want to make it clear that our ads never offer false prices and our product pages clearly state the prices. We wonder if the ad you saw is from us. In addition, the price can also be seen at checkout. If you have any questions or concerns, please contact our friendly customer service for assistance in time. We will explain it to you patiently.
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Andrea
May 30, 2024
I bought a key ring and with postage I…
I bought a key ring and with postage I paid £22. It was compressed paper, probably worth £2. I could have sobbed, I was so disappointed. I emailed them several times and they said I could return it to an address up country, which had closed down. In the end they had their cheap keyring back and my money. PLEASE STAY FAR AWAY FROM THESE CROOKS! They have replied to this and left the same nonsense 'lip service ' they were using when they refused to return my money. It's a pity they don't have any understanding. They have no address and no email. Why's that then? I can't state enough, STAY AWAY FROM THESE SCAMMERS!
Response from RelaxpactJun 20, 2024
Hello there, We're sorry that we are unable provide you with a perfect shopping experience. Our keychains are all made of acrylic and printed on both sides instead of paper. It should be noted that the return address is in Tennessee, USA, and it has been receiving and sending packages normally and is not closed. Returns are only accepted to our designated address. We cannot verify other delivery addresses so we cannot refund if the item is shipped to the wrong address. Thank you for your understanding.
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