Karen T.
Victor was polite
Victor was polite, prompt and efficient.
Response from AERIA RefrigerationJan 25, 2024
Thank you Karen!

AERIA Refrigeration repairs high-end built-in refrigeration in Southern California — Coachella Valley, Palm Desert, Conejo Valley, Calabasas and Malibu.We are the same independent repair business that operated as Sub-Zero Repair: same technician, same phone number, new name. The reviews on this profile were written by customers we served under that name.Our work is limited to refrigeration. Built-in and integrated refrigerators, freezer columns, ice makers, wine storage units and undercounter refrigeration: diagnosis, sealed-system repair, electronic controls, evaporator and condenser work, door and gasket alignment. We do not service cooking or laundry appliances.Some older reviews here concern replacement parts shipped under our previous name. We no longer sell parts online. Our work today is in-home refrigeration repair only.A diagnostic visit is $145. The technician arrives with a stocked van, explains what failed and why, and gives a written price before any repair begins. If a unit is not worth repairing, we say so.We are an independent repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero Group, Inc. or any other manufacturer. Brand names are used only to describe the equipment we service.Hours: Monday to Friday. Weekend and holiday visits by arrangement.
AERIA Refrigeration (refrigeration.aeriahvac.com) has 34 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Karen T.
Victor was polite, prompt and efficient.
Response from AERIA RefrigerationJan 25, 2024
Thank you Karen!
Joe H.
I thought my refrigerator was finished when it stopped turning on or responding to buttons. I was about to give up and buy a new one, but then I found Sub-Zero Service & Repair. The technician arrived on time and was polite and attentive. He was able to diagnose the problem quickly and offered a fair estimate. I was so impressed with their competence and efficiency, and the fact that they were able to save me from having to spend a lot of money on a new refrigerator. I highly recommend these guys to anyone who needs reliable and affordable appliance repair services. Thanks again for your help!
Response from AERIA RefrigerationJan 25, 2024
Thanks Joe, reviews like yours are motivating to improve. Thank you for trusting us to repair your Sub Zero.