ReefperfumesReviews of reefperfumes.com

مشاء الله في الاعلانات واو و بعد الطلب تمر ٢٤ ساعة بدون ولا حدا يكلمك شو هالخدمة التعبانة يتني الواحد ماطلب الا و عطرو خلص، بدو واحد جديد ،……… طبعا لما تدهل الفلوس للمحفضة اخذتو يالي بدكن ياه

I recently ordered two boxes of Princess Reef perfume, and my experience has been extremely disappointing. In one of the boxes, one perfume bottle was broken and the fragrance had completely spilled inside the packaging. On top of that, the lip gloss that was supposed to be included was missing from both boxes. This clearly shows a serious lack of quality control and proper packaging. I immediately raised a complaint through the website and also sent an email, but there has been no response so far. The lack of customer support is unacceptable. When I tried to initiate a return request, the system displayed a message saying that returns are only possible in Saudi Arabia, even though the return policy clearly states that it is applicable in both Saudi Arabia and GCC countries. This contradiction is misleading and highly unprofessional. The brand presents itself as a professional and quality-focused seller, but my experience has been the complete opposite. Selling damaged products, missing items, and then not responding to customer complaints reflects very poorly on the business. If proper service and support cannot be provided in other GCC countries, then the company should reconsider operating there. I expect a prompt resolution, replacement for the damaged and missing items, and clear clarification of the return policy.

Due to my pleasant experience at the kiosk of their new Princess Reef, I decided to order online on 3 Feb 2026 for their promotional sets (2 sets) and also 3 perfumes. I made payment and status on 4 Feb 2026 showed completed. This is not true as I made the order outside of SA. As many complaints shown, the customer service doesnt respond to any emails or any whatsapp. They say its "in review" but the website shows delivered. I agree with other reviewers that this website IS A SCAM.

absolutely atrocious service and most likely a complete fraud or no customer care at all. I placed an order, and delivery is 1-4 working days. however, there is no sign of these at all. I track my order and like many other reviewers, it says delivered but this is false. I tried contacting them via phone, WhatsApp and no response. Email just bounces back for me. so there is no way to get any communication from this company. absolutely avoid if you want to save your money and time and purchase directly on the stalls in malls if this is the brand for you.

Wrost ever , They haven't delivered my perfume for over a week, and some are saying it's been a month, and it's without the lip glosses for the Princess collection! And they're still running ads. And no customer care!

They are fraud, they said we delivered perfume but I never got it and no response from costumer care.

Reef33 is a good fragrance, but poor transparency and an unhelpful response The fragrance itself is good and performs well – I am not suggesting it is fake. My concern is with transparency and packaging. There is no hologram, QR code, or production/batch date on the bottle or box. All date information appears only on the disposable outer wrapper, which is removed and discarded immediately. This information is important for customers, especially to know the shelf life and production date. I contacted Reef to raise this concern, but the response merely stated the product is “within shelf life” and that they would “be more attentive in the future,” without addressing the core issue. For a parfum at this price point, collectors and customers deserve better transparency. All the other bottles in my collection have full and correct labelling.

Do not buy from Website. You cannot track the order,Such a bad customer service no response at all full scam. I placed an order status shows delivered i didn’t got anything, also iam trying to reach them on every platform but not getting single response.