Reeds Sporting GoodsReviews of reedssports.com

Don't place order from this company, they are like thieves, seriously! I ordered a binocular from their website on Oct 1st and the order never came. When I contacted them on Nov 3rd, I was told the order was cancelled due to the fraud concern and they claimed an email was sent to me. I checked the emails, spams, junk mails... there was no record of any cancellation notice, just an order confirmation email and a following billing invoice. I asked them if you cancelled the order, shouldn't you refund me back then? The guy on the phone had no answer but said I can refund you NOW. Isn't that convenient? Cancel the order but keep the money, and only refund when you catch them!

Some of the worst, most confused and clueless customer service I've experienced. Ordered pair of size 10 shoes. About a week later I receive a pair of size 9 shoes in a size 10 box. Ok, so far an excusable mistake. When I call to fix the problem, I'm given a return label and am assured the right size is in stock and the correct shipment will not be held up waiting for the return. I send back the incorrect shoes the same day. Another week goes by and I get a voicemail from a Justin saying they don't have the correct size and therefore can't send it to me. I call the number and they don't know who Justin is. I say I just got a call from the guy. They put me on a long hold (listening to wolves howling) and finally tell me there is a Justin but he's not there today. I repeat that he left me a voicemail minutes ago. They put me on a long hold again. And disconnect me. I call back and demand to speak to a supervisor, who turns out to be Chad, "the gun guy." Justin is apparently "the shoe guy," but no one knew he was at work but somewhere in the wilds of the warehouse. I did get a refund but this company is a mess!

REEDS were very helpful and friendly. My order was perfect and I got my order in a few days. I will be a customer every time I have a need. Frank in Pa.

always have been great to do get my stuff from.

It took me multiple calls, faxes, and e-mails to buy a Browning Citori at the advertised price. The price was a good one, but I will ignore any good deals I see advertised in the future. At Reeds, you pay in other ways. I walked away from a Browning promotion for a free $150 in ammo because of my frustration with Reed's staff. I do not think they are malicious, but it is not a professional gun shop, and it is a very poorly-performing online retailer.