Andy J.
Terrible
Ordered a device and pods on a 30 day guarantee. Products ship from Croatia, so took a while to be delivered but by this time I order something else, so returned without opening. After a week or so received an email saying the company was charging me for the opened pods. I replied everything was sent back as was sent. Company replied they would refund what I paid. This took a week to even get a reply. Be careful, seems the 30 day guarantee is a complete scam! UPDATE 12/4/21 I have received reply from Reduit, and would like to just place my first email received from the company below: Dear Andy, We have received your return and upon inspection, we have noticed that you opened two out of the three pods, and the device. We can offer you a refund for the device, as per our 30 Day Satisfaction Guarantee policy, as well as for the one unopened pod. In case you have any further questions, please do not hesitate to contact us. Best, The RÉDUIT Team As above, the refund WAS NOT offered ‘as soon as the package was inspected, only after I replied to clarify the situation and remind the company of their advertised ‘30 day guarantee’ was the refund offered.
Response from ReduitApr 12, 2021
Hi Andy! We are sorry to hear you weren't satisfied and we apologize for the delayed response. However, we assure you that our 30-Day Satisfaction Guarantee policy is legitimate. We stand by our words, which is why we refunded you the full amount as soon as we inspected your returned package. In case you have any questions or concerns, please let us know at [email protected]. UPDATE 13/4/21: Dear Andy, as stated on our website, and in our email to you, the 30-Day Satisfaction Guarantee covers *only the device and cannot be applied to Skinpods or Hairpods*. You can read more about that here: https://reduit.com/satisfaction-guarantee/. However, we chose to refund you for the pods in order to provide a satisfactory experience. Once again, we are sincerely sorry that you weren't satisfied. If you have further questions or comments, please do not hesitate to contact us at [email protected]. Best, The RÉDUIT Team