RedtigerReviews of redtigercam.com

I sent a message via the RedTiger website explaining the lens issue with my dash cam. The warranty period had expired and after I sent pictures, they offered to replace the unit at no cost. It is refreshing to deal with a company that cares about their products and has great customer service.

I rarely write reviews, but this time I truly wanted to share my experience. I purchased a REDTIGER F7NP dash camera a few years ago through Amazon. After using it for quite some time, it unfortunately started experiencing black screen issues and occasional freezing. Since it was already outside the standard warranty period, I honestly didn't expect much when I contacted REDTIGER support. To my surprise, the entire support team treated me with professionalism, patience, and genuine care from beginning to end. They carefully guided me through every troubleshooting step, reviewed all the information I provided, and took my concerns seriously. A special thank you to Emma, who was absolutely wonderful throughout the whole process. She was always polite, responsive, patient, and professional. Even though my device was already out of warranty, she continued to help me without making me feel like I was on my own. Her communication was clear, thoughtful, and reassuring every step of the way. After confirming that the issue was likely a hardware defect, REDTIGER made a one-time exception and sent me a replacement device. That level of customer care genuinely exceeded my expectations. It showed me that they value their customers and stand behind their products. The replacement has been working well overall, and more importantly, the way REDTIGER handled my case has earned my trust and respect. To Emma and the entire REDTIGER team, thank you sincerely for your kindness, dedication, and outstanding customer service. In today's world, it is not easy to find a company that genuinely cares about its customers, and I am truly grateful for everything you have done for me. I highly recommend REDTIGER—not only because of their products, but because of the people behind the brand.

Excellent customer service! Wire was broken and I emailed to order a new one. Emma sent me a new charger and wire at no cost. Excellent communication and customer service that you just don’t see anymore in this day and time. SO refreshing! I will order more products from this company. Thank you so much!!!

The window mount lost suction after about 2- years due to the high heat of Florida. I ravaged out to customer support and they immediately sent me an adhesive mouth to correct the problem. Great service, and I love the dash cam.

Emma, in customer service, went above and beyond to help me troubleshoot my problem, and to walk me through every step. When the problem remained, she was able to offer me a replacement, and continued to check up to make sure everything was working. This level of service is rare these days, and is truly appreciated. I will definitely continue to purchase and recommend your products. Thank you for valuing your customers!

Outstanding after-sales support I purchased a REDTIGER F7NP dash cam around three years ago and, unfortunately, the front camera eventually developed a fault. Although the product was outside its normal warranty period, I contacted REDTIGTER customer support to ask whether anything could be done. To my surprise, they arranged a replacement front camera free of charge. While fitting the replacement, I accidentally lost the small pivot pin from my original GPS/suction mount. I contacted customer support expecting to have to buy a replacement mount, but once again they went above and beyond and arranged to send me a complete replacement GPS/suction mount at no cost. Throughout the whole process, communication was prompt, courteous and genuinely helpful. Every query was answered quickly, and the support team kept me informed from start to finish. No product is perfect, and my original camera did develop a fault after several years of use. However, what really matters to me is how a company responds when something goes wrong. Based on my experience, REDTIGTER's after-sales support has been outstanding and far exceeded my expectations. Thank you to everyone involved in resolving my case. Excellent customer service like this deserves to be recognised.

Great service

Nach Erwerb einer "Redtiger F8 5G Wifi Touchscreen 4K Front&Rear Dashcam" vor 8 Monaten war der Kundenservice von Redtiger nun gefragt, da (sicher durch die Hitzeeinstrahlung) die Arretierung der Frontkamera nicht mehr stabil hielt. Eine persönliche Ansprechpartnerin vom Customer Service Team (Emma), die mich bei einem Software-Update vor Monaten bereits betreute, regulierte mein Anliegen (Zusendung einer Ersatzhalterung innerhalb von 4 Werktagen). Schneller und professioneller geht es nicht! Meinen Dank und Respekt an den Kundenservice von REDTIGER! Absolute Empfehlung, dieses Unternehmen!!! Frank Falkensee, Germany