Redstag SuppliesReviews of redstagsupplies.com

Company advertises free shipping for water filters but they charged me $6.95 for shipping the water filter that I ordered. When I asked customer service for a refund of the shipping charge they gave a lame excuse defending the charge. I then sent them quotes from their website advertising free shipping to which they responded that I should take the package to UPS and return it for a credit. Bait and switch advertising of "free shipping." First and last time I'll do business with this awful company.

I purchased a set of two refrigerator water filters from RedStag Supplies that cost $53.45. Because the filters didn’t fit, I returned them in their original package, labelled with my name and address. That’s when the hassle began. Not seeing the refund posted on my credit card, I called back and was told “Refer to the returns instruction email sent to you 10 days ago. It clearly states that you must provide a valid return tracking number, highlighted in yellow."When I checked at the USPS, I was told they could not access mailings older than 7 days. When I informed RedStag, they replied “Without a return tracking number, how will we be able to locate your shipments? Each day, thousands of packages are moving in and out of fulfillment centers, which are utilized by hundreds of retailers. The absence of a tracking number makes it akin to searching for a needle in a haystack.” Eventually, they refunded not $53.45 but $42.76 explaining “While we understand that you personally handled the return and paid for the shipping, the restocking fee is a standard policy that applies to all eligible returns. Please note that the fee is deducted from the total refund amount to account for the additional processing required.”

Total scammer, I ordered a water filter last month!! Never received it after 3 weeks tried to communicate with their invisible customer service. They said they gonna send another one without sending me a new tracking after one week. Finally, I requested where is the tracking number they sent me the old tracking number for last month. My money is on the air, never received the product and there’s no one to talk to as a customer service . Finally it arrived! After exactly one month ! Wile I was waiting I got one from Amazon!! And that one has weight also box was original and sealed this one box was tear apart and very funny. It was wrapped in the plastic the original we always buy never comes in a plastic so when it’s too good to be true, it is they are a scammer don’t buy from them. Thank God I got my refund. otherwise I would be so pissed because this one will go to the garbage right away.i want to share the pictures of it but im not sure how

Bought 4 ice/water filters, to have on hand. This week it was time to change the filter. Initially I checked the box’s the part number was correct and in the same box as in the past. Opened box inside contained a lookalike part but it would not fit. They will not answer their phones Tried to use website but would not send.

I can canceled an order for water filters after seeing reviews the company sells knock off products in name brand packages. I tried calling them and there was no answer so I disputed the charge on PayPal. They responded and refunded the payment but then sent a vitriolic hateful email calling me names because they were charged a $25 chargeback fee by PayPal. Steer clear of this unprofessional and dishonest company.

Clearly really good fakes. They look exactly like original manufacturer products, but the water tastes horrible. I ordered a filter from the fridge manufactuer and what do you know....water tastes excellent. We'll see if RedStag lives up to their money back guarantee

Bought two GE refrigerator water filters and received without a problem. However, these filters were clearly fake/counterfeit! The taste of the water were really bad, just like those cheap fake ones sold everywhere else. Avoid buying from them.

This company sells fake water filters. They “appear” like a legit business with a US address and phone number, but the filters dropship from random port cities and their phone number doesn’t work. They use a fake Trust Pilot style site to run up false 5 star reviews. Trustspot.io or something like that. Avoid at all costs.