Arch Red Sky InsuranceReviews of redskyinsurance.com

We booked a ski trip for our family. We purchased insurance for the lift tickets and the ski rental. One family member's fiance came down with covid right before we were to leave, so they could not go. I applied for coverage and was told I had to submit a Physician's Statement. I submitted the covid test result from Walgreens since the person did not go to the doctor since it was not medically necessary to do so. They quarantined per the CDC guidelines. I was told that they had to confirm the test results with Walgreen or have the Physician's statement. Walgreens will not confirm covid tests over the phone since they are available online. After months of back and forth (email and phone), we had a doctor who had not seen the patient sign the form which asked questions such as 'Were your patient's Covid symptoms so disabling that they are unable to travel on the date of departure?' This seems to suggest that if a person had minor symptoms, RedSky would not cover the claim. I do not know why they would ask this type of question when people with covid are supposed to quarantine regardless of their symptoms. After 4 months we finally our claim was finally paid. I would think providing a positive covid test would have been sufficient for the claim to be paid.

Terrible service. I will probably never use this company again. We had a medical emergency with my dad. Process took forever.

I have today (June 14, 2022) received your denial of my claim (dated May 16, 2022), which involves losses for cancellation of a planned vacation rental. You indicated that you sent the denial earlier. However, you seem to be in error, as I have not received an email from you dated 5/16/22. The reason that I was unable to travel, which necessitated filing a claim for my losses, was because I contracted Covid within 10 days of travel, and underwent treatment, including monoclonal antibody treatment, and emergency room (ER) procedures. ER treatment was for severe Covid symptoms including breathing difficulty, heart irregularity, and anomalous swellings in my legs. I provided all the medical documentation of my condition that your company's representatives requested. My physician indicated clearly that I was unfit for travel. You have all the necessary documentation (as indicated on your website, and as indicated by the Red Sky Travel Insurance representatives that I spoke to), although I can provide even more, and even more specific, medical details if they are required. Your company's representatives stated previously that further documentation would be unnecessary. From information presented on your company's website (copied below, in red), it is clear that I met all your company's requirements for receiving compensation for a cancelled trip. I documented my condition to the extent required by your company's guidelines. From trippreserver website under covid and redskyinsurance website If you need to cancel a trip due to a positive COVID-19 test result: You must submit the following with your filed claim An Attending Physician's Statement (APS) that includes the date of the first onset of symptoms, the date of the positive COVID-19 test, and a physician’s statement certifying the symptoms or restrictions that prevent you from traveling on the date of departure; we encourage you to immediately see a physician upon onset of symptoms to obtain the APS in a timely fashion; OR In lieu of an APS, and in accordance with current CDC guidelines*, we will accept a positive test result administered or video monitored by an approved third party lab or physician’s office (at home collection will not be accepted) if the positive test occurs within 10 days* prior to trip departure and is collected and dated within this 10 day period If a positive test occurs more than 10 days* prior to departure, we will require an APS within the 10 day period prior to the scheduled departure date certifying that the sickness is so disabling as to prevent travel on the date of departure. From today's curt email, my sense is that no amount of documentation will be sufficient. As there is no explanation as to why you denied my claim, I can only conclude that is how your business operates- by scamming customers who think they are purchasing legitimate trip insurance. I can think of no other reason for your denial given the facts that have been presented to you. Perhaps you can provide an actual explanation for your denial of benefits? Please reach me to discuss this matter further by Wednesday, June 15. If I do not hear from you, I will be referring this case to the Better Business Bureau, and reporting it as a scam to the Ohio Department of Insurance.

Still waiting for my claim payment 3 months later. Called to inquire about it and was told it had been approved nearly 2 weeks ago. Never received notification it had been approved so requested a check. Today I received an email that it’s too late to request electronic payment since it’s been 20 days, but since I requested a check last week, I’m not sure why that was sent. Hopefully the check is on its way. Very difficult/timely process.

I purchased ski pass insurance in 2021 for my children. When one of my children was unable to use the ski pass for medical reasons they denied my claim. I was forced to sue them and it has cost them more in legal bills than my claim was worth. Hopefully others will sue them when they try to deny valid claims too. This way they will stop their unethical business practices.

Horrible performance with settling a legitimate claim. We have a policy for the 21/22 ski season to protect our Ikon Pass through Red Sky (Arch Insurance). My wife tore her ACL while skiing in February with surgery in mid-March. We properly filed the claim with details of all medical bills, credit card statements, verification we paid for our Ikon Pass and a note from the doctor. Red Sky has now ghosted us with no response for 22 days - and appears to be refusing to pay the claim although it has not yet specifically stated as such. Never do business with Red Sky and this has nothing to do with COVID issues - it is how they operate. Why Arch Insurance allows Red Sky to represent them, is absolutely astounding.

I would not be able to leave a review and remain civil, so just let me say when you are booking a venue and purchase travel insurance, MAKE SURE the venue DOES NOT use Red Sky Insurance! You might eventually get your money back, but you will have many hurdles and waste lots of time.

I will probably, eventually, have my claim paid, Because the company eventually paying, the contract is going to get the win on follow through. This is what I did pay for. The experience of filing the claim - easy… the process to get paid has been awful. I am sure there are insurance scammers. In my case, I had open heart surgery and submitted an invoice of around $500,000 from Stanford University hospital. not Stanford Maine hospital … or Stanford New Mexico. The Stanford university . I was asked to get my surgeon, a man who has conducted 760 +/- total surgeries of my particular issue total in his 40 year career… a man that was part of the first heart transplant in the world… to write a note validating my surgery… or a member of his after care team. Are you kidding me? That teams time is better served doing anything else. Again… f you insurance fraudsters. Further, Apparently, the Epic pass people… they don’t want to help either. Even though it was their recommendation to use RedSky and there is probably a “referral “ fee… help a life long skier/customer out. Got nothing from the epic folks. They only validated part of my payment… because the insurance company didn’t ask if I paid the whole bill and I guess epic didn’t mention it…… I need to find a year old credit card statement to prove I paid… never mind the ski passes I never would have received if I hadn’t paid …. and the Stanford University surgical care team note stating I am a heart patient . … how would I have received the ski pass if it wasn’t paid for. It’s a tough thing - customer service- but in my case, I feel it wasn’t hard to make the right calll but the escalation processes were not there or new employees just don’t care