Arch Red Sky InsuranceReviews of redskyinsurance.com

Response from Arch Red Sky InsuranceJul 13, 2022

Richard, Thank you for taking the time to reach out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. It is our understanding that you have since been updated on your claim. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceJun 7, 2022

Janet, Thank you for taking the time to reach out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. It is our understanding that you have since been updated on your claim. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceApr 27, 2022

Charles, Thank you for reaching out to us. On average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation. Upon receipt of the additional information, the claim was processed within our normal timeframe and paid accordingly. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceMar 31, 2022

Joseph, Thank you for reaching out to us. On average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation. In reviewing the communications on your claim, we regret the level of service you received did not represent our usual high standard of service that we strive to meet for all of our insureds. We appreciate your patience as we worked to process your claim. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceMar 10, 2022

DD, Thank you for reaching out to us. On average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation. In your case, a completed Attending Physician Statement was necessary in this instance to properly evaluate your claim. We appreciate your patience as we worked with your doctor to obtain this documentation. Upon receipt of the additional information, the claim was processed within our normal timeframe and paid accordingly. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceMar 4, 2022

Cynthia, Thank you for reaching out to us. While it takes an average of 30 days or more to adjudicate a claim upon receipt of all required documentation, in your case, we regret that the last piece of required documentation was overlooked when we confirmed documentation was complete. We appreciate your patience as we required additional information to review your claim. Upon receipt of the additional information, the claim was processed and paid accordingly. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceFeb 9, 2022

Catherine, Thank you for reaching out to us. In reviewing the communications on your claim, we agree that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. A valid Attending Physician Statement was necessary in this instance. In terms of the initial denial, the reasoning for your cancellation was not a covered reason within our policy. Once appealed we were able to speak with your attending physician and clarify the details of the case which allowed us to properly adjudicate your claim and provide payment. If you have any more questions regarding your claim, please contact us at 866-889-7409. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceNov 16, 2021

Faye, Thank you for taking the time to reach out to us. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. The initial documentation submitted with your claim did not support our trip cancellation policy language as a covered reason. Once we received the appropriate documentation through your appeal, we were able to approve your claim. If you have any more questions concerning your claim, please contact us at 866-889-7409. Regards, The Red Sky Team