Arch Red Sky InsuranceReviews of redskyinsurance.com

Response from Arch Red Sky InsuranceMay 26, 2022

Teri, Thank you for taking the time to reach out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. It is our understanding that you have since been updated on your claim. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceJun 6, 2022

Joseph, Thank you for taking the time to reach out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. It is our understanding that you have since been updated on your claim. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceMay 19, 2022

Arsen, Thank you for reaching out to us. On average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation. Upon receipt of the additional information, the claim was processed within our normal timeframe and paid accordingly. Regards, The Arch Red Sky Team

Response from Arch Red Sky InsuranceApr 27, 2022

Christy, Thank you for reaching out to us. While it takes an average of 30 days or more to adjudicate a claim upon receipt of all required documentation, in your case, we regret that the last piece of required documentation was overlooked when we confirmed documentation was complete. We appreciate your patience as we required additional information to review your claim. Upon receipt of the additional information, the claim was processed and paid accordingly. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceApr 11, 2022

Colette, Thank you for reaching out to us. As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. While we understand your circumstance as described, we do require submission of a completed Attending Physician Statement to support a Sick claim under one of the benefits available. This form contains relevant information such as dates of treatment and physician recommendations that we need to adjudicate your claim. As with any insurance policy, your named peril policy has terms, conditions, limitations and exclusions. Unfortunately, your circumstance is not one of the named perils under your policy. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceMar 23, 2022

Sally, Thank you for taking the time to reach out to us. We regret to hear about the circumstance surrounding your claim. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. A complete Attending Physician Statement was necessary to evaluate your claim in this instance. As you know, we had readability issues with the transmissions that delayed the last round of review. We appreciate your patience in providing the appropriate documentation. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceFeb 23, 2022

Hersha, Thank you for reaching out to us. In reviewing the communications on your claim, we agree that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. In terms of the denial, we found that the reason for cancellation was due to a pre-existing condition active before purchase of the policy. This is why acquiring an accurate Attending Physician Statement was necessary to properly adjudicate your claim. The pre-existing condition exclusion per the terms of the policy applied in this case that resulted in a claim denial. If you have any more questions, please contact us. Regards, The Red Sky Team

Response from Arch Red Sky InsuranceJan 4, 2022

Brad, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. In order to be eligible for coverage for trip cancellation, the trip must be cancelled for a covered reason outlined in the policy. Border closures and stay-at-home orders are not among them. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any more questions regarding your claim, please contact us at 866-889-7409. Regards, The Red Sky Team