Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points reviews

Showing 60 reviews with 1 star · Clear filters

Steve S.
Jul 14, 2021
Redpoints got it wrong and cost me thousands!
I had my ebay business suspended because Redpoints incorrectly reported items to Vero. Redpoints did apologise and the listing were reinstated, but the suspension cost me thousands of pounds in revenue. It's great that your protect the big brands, but when you get it wrong you must compensate small businesses.
Response from Red PointsApr 24, 2023
Hi Steve, we are very sorry to hear your negative experience interacting with Red Points. We hope you understand that all takedown requests are made at the behest of our clients and that Red Points does not participate in assessing what is an infringement of our client's IP rights. If you haven't already, you can submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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Sarunas G.
May 3, 2021
scammers acting in damaging other…
scammers acting in damaging other brands for no reason
Response from Red PointsMay 4, 2023
Hi Sarunas, we appreciate your feedback and are sorry for the frustration your past interaction with Red Points may have caused. It's important to note that Red Points acts on behalf of our clients when making takedown requests on any online marketplace or e-commerce platform. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email and we can escalate it immediately to our clients in order for them to review the complaint further.. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Mark - Devils C.
Sep 9, 2020
Awful company to deal with go…
Awful company to deal with go elsewhere! Redpoints had one of our eBay listings removed which resulted in a 7 day restriction on our account, this is currently costing us £1000 a day. The company that redpoint where working for even told them to drop the claim against us at it was incorrect, they where instructed to send a simple email to eBay to confirm the withdrawal of the complaint, we are now 24 hours since they where instructed to do this and still nothing, another £1000 lost due to their slow and unresponsive actions. We will be putting in a claim against RedPoints to claim back what we have lost due to their wrong doing. Try to phone them all you get told is "that department does not take phone calls" If you are a company looking for someone to look after your trademark's id look elsewhere
Response from Red PointsApr 24, 2023
Hi Mark, we appreciate your feedback and take it seriously. It's important to note that Red Points acts on behalf of our clients when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Daniel R.
Dec 2, 2019
Poor customer service
Poor customer service, Poor company to deal with, dont know what they doing it seems very unhelpful and time consuming to deal with would avoid this company
Response from Red PointsApr 24, 2023
Hi Daniel, thank you for sharing your concerns. We apologize for any inconvenience you experience while attempting to contact customer service. If your issue was regarding a takedown request sent by Red Points, it's important to note that Red Points only acts on behalf of its clients' prior instructions when it comes to enforcing IP rights online. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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