Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points reviews

Showing 60 reviews with 1 star · Clear filters

Vladimír M.
May 14, 2023
They are hurting their customers'…
They are hurting their customers' business by taking down official websites and social media channels of their authorized resellers. Probably using just dumb robots to send their denunciations. Not responding to appeals.
Response from Red PointsMay 23, 2023
Hi Vladamír, We are taking your negative experience seriously and hope that its not too late for us to resolve the incident. We want to clarify that all takedown requests are made on behalf of our clients, based on their instruction. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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Bea C.
Apr 19, 2023
Crooks and thieves
Crooks and thieves, stay away
Response from Red PointsMay 4, 2023
Hi Bea, we understand your frustration and are taking your negative experience very seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe this was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form: https://redpoints.secure.force.com/contactform, when you can flag any listing you believe was wrongly taken down. Hope this helps!
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Andrew B.
Oct 25, 2022
Redpoint...A company that needs suing damages
Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors. I'm now in the process of warning all UK distributors for the brands in question about these tactics as they could be left with tens of thousands of pounds worth of stock on their shelves.
Response from Red PointsApr 24, 2023
Hi Andrew, we understand your concern and take your negative experience seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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MDaliessio
Oct 9, 2022
Unprofessional at best
Manufacturers that want to keep their products off online marketplaces as much as possible hire this company to target small businesses which have legally purchased their inventory at wholesale. They make false counterfeit accusations through programs like VERO. The only recourse after politely asking them to be ethical human beings is to file a lawsuit in a state that may very well be halfway across the country. They know that most small businesses do not have the funds or legal team that would enable them to do so. What their clients don't seem to realize is that by doing this instead of intercepting their products they do not want sold on certain outlets before going to wholesalers is that companies will stop purchasing. Then the national retailers they want so desperately to stock their products will stop buying knowing that they can't unload the junk when it doesn't fly off the shelves. Ultimately they hurt themselves; the problem is the legitimate sellers they harm in the process.
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Jack Y.
Aug 18, 2022
The tech must be pretty rubbish
I had not heard of Red Points till yesterday when we were targeted by them. As the publisher of an international magazine with five editions, it was a surprise to receive notice that a copyright infringement accusation was levelled against us by a larger competitor—via its contractor, Red Points. The accusation was utterly baseless, and we can prove it. We can prove the sources of our story. Can they prove their position? I doubt it. And here’s the thing: Red Points’ client publishes in Spanish. We’re in English. I can’t find anything on the client site even remotely resembling our article. The technology must be pretty poor if we were flagged. I certainly wouldn’t be encouraged to use it. Judging by the other reviews here, it seems it’s not the most ethical firm. It doesn’t appear supportive of a free press—unless the media organization is paying them.
Response from Red PointsApr 24, 2023
Hi Jack, we're sorry to hear that you had a negative experience with our takedown process. At Red Points, we take all claims of IP infringement seriously and follow our client's instructions when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Retail M.
Sep 1, 2021
Attention businesses that use Red…
Attention businesses that use Red Points to "protect your intellectual rights on 3rd party platforms", keep in mind, they use a very wide and destructive net. If instead of asking your long term legitimate wholesale buyers to pull your items from 3rd party sellers, you send this bulldog in to do it, you'll lose said customers permanently. One vendor asked nicely, the other used Red Points. All listings were pulled, but I only buy from one vendor now. Can you guess which one? P.s... I know your items aren't selling at retail because my listings didn't sell, either. Go back to the drawing board. Wrong strategy.
Response from Red PointsApr 24, 2023
Hi, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the takedown request. At Red Points, we take all claims of IP infringement seriously and act upon them based on our client's instructions. If you feel that a takedown request was made in error, please feel free to submit a counter-notification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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A O.
Jul 27, 2021
Absolutely horrible
Absolutely horrible. Bullies , scammers. Avoid at all cost. Mass report without any proof.
Response from Red PointsMay 4, 2023
Hi A Ovidi, we are very sorry to hear your negative experience interacting with Red Points. Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their specific prior instructions. We do not participate in the assessment of what is considered an infringement of our clients' intellectual property rights. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down. Hope this helps.
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Tim N.
Jul 21, 2021
Can´t reach anyone from RedPoints
I spent hours, to reach out to RedPoints to talk to a representative - no answer. Fine, my lawyer will take of that.🤬 Also got suspended from eBay for no reasons!
Response from Red PointsApr 24, 2023
Hi Tim, thank you for sharing your concerns with us. We apologize for any inconvenience caused by the wait time to speak to a representative. Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their prior instructions. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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