Judy L.
This was my first purchase from a…
This was my first purchase from a pre-owned luxury website. I have to say every step of the way was easy and pleasant. Emails were quick and helpful. Georgia is so sweet and even texted me more videos and pictures at my request. I do love how she has video unboxings for her bags. It makes it so much easier to see what you’re getting. She answered all my questions and made me feel confident and comfortable with the process. It was a treat to have free 2 day express shipping. After my purchase, we received a friendly call to make sure we actually purchased the bag and verified our identity and address. The email tracking updates were fast. The bag was packaged with care. The bag arrived in pristine condition as described. It is even more beautiful in person. My birkin 25 is exactly what I wanted: Color, hardware, the leather, and the like new condition in its box and dust bag …my dream bag is a reality. They have amazing options for your luxury taste in fantastic condition. Let’s not forget their lifetime guarantee of authenticity. That’s a win for us. I honestly am thrilled with my experience with Redeluxe. A true luxury experience with one on one customer service. You can tell Georgia and her team really care about their customer’s happiness. The Redeluxe team exceeded my expectations. I will definitely keep my eyes open for my next Hermes bag here. I know for a fact what is shown and described is what you will get. I highly recommend Redeluxe. You will not regret!