RedbridgeradiocarsReviews of redbridgeradiocars.com

My elderly mother arranged with the Redbridge Station Office for a cab to take her to her dental appointment in Wanstead about 3 weeks ago. The driver did not listen to instructions and wrenched and destroyed my mum's Rollator when trying to fold it up to load it into his boot. He said it would be OK tied up with string! He then got lost as he wouldn’t follow my Mum’s directions (she gave clear directions as she had been there before). When they got there eventually, the driver took my Mum's destroyed Rollator and told her to follow him whilst he gave her a demonstration of how now she should walk with it! Totally missing the point that she needed it for support. She was upset, feeling insecure and stressed and had to sit on a wall until she could go into the surgery. A family friend had to collect her after her appointment. My Mum complained about the driver to the cab office. The manager. based at the Hainault office, eventually rang her but wouldn't take any responsibility or pay for a replacement Rollator. He was rude and spoke down to her and upset my Mum even more. My Mum wants to forget the experience, but she has lost £150 for the price of a new Rollator. I have delayed writing this review as she has been very stressed, but I want to warn people about using this Company.

I had two disappointing experiences with this taxi company. During the first ride, despite prepayment, the driver demanded extra cash, waking up our newborn upon arrival home after 1 am. On the second ride, despite repeated requests, they failed to provide a car seat and sent the same driver. Inconsistent service and disregard for customer requests. To avoid at all cost!

Disgusting controller (20/11/23 -8.50am) . Screaming down the phone at myself for telling driver off, firstly driver was 20 minutes late as they were every day last week, making my granddaughter late for school again. I had a major hospital appointment today and had a connecting lift , obviously too late , so still trying to juggle appointment. Driver just kept droning on about how he cannot drive down Chelmsford rd and lying about everything. Not worth the time or money. Majority of drivers ok but inept controllers make it a nightmare.

If driver can't get through to you on the phone they will refuse to get their lazy backside out of the car to, God forbid, ring the doorbell. Picking up a child from a school in the middle of the day, who is obviously not allowed their phone on them, they would rather drive off than ring on the doorbell. No common sense at all, such a simple resolution but these people don't have the brain cells for it obviously. Refused a refund or return to actually complete the job. Absolute thieving scumbags. Also extremely rude with zero customer service skills.

UPDATE Driver arrived 2 hours after I landed and made no apology. Claimed he was stuck in traffic but the link to his location showed he was at Heathrow. Either he was double booked or was at the wrong airport. Both the driver and the office claimed it was simply traffic which isn’t true as Google maps and Waze shows traffic is not heavy. Lying adds insult to injury. **** I had already booked a return airport transfer to Gatwick with RRC when I had the first awful experience with them. Obviously I would have cancelled the second trip except there was no availability with local cab companies so close to my trip so had to rely on RRC again. I called the day before to triple check everything and was assured everything was in order. I’m now standing at Gatwick waiting for my car because the driver is dropping someone off at Heathrow! I will have to wait over an hour for him. Again it’s a day when the rail workers are striking. I will never use this useless, incompetent and unprofessional company again and I suggest if you need a guarantee of getting somewhere on time, you don’t either.