Record NationsReviews of recordnations.com

Response from Record NationsFeb 20, 2017

We're sorry that you had a bad experience with Shred Nations. Unfortunately we work with a network of contractors throughout the nation. Though our network is generally highly responsive, sometimes this can happen. We would love to get to the bottom of this on your behalf. Please give us a call at (866) 385-3706 or email us at support@recordnations. Again, we apologize for the bad experience.

Response from Record NationsApr 23, 2015

Dear Tania - We sincerely apologize for the delay of contact from our local scanning provider. I have been in communication with them. They are normally very quick to follow up, but it appears that they had a staffing issue that has now been corrected. If they have not already, I have assurances that you will hear from them today. We appreciate your feedback so much because it allows us to immediately tackle these types of issues so you get the service you expect. Please let me know if there is anything I can do to be of further assistance. We appreciate your understanding and highly value your comments and business. Sincerely, Erik Larsen Record Nations Customer Care 866-385-3706 x214

Response from Record NationsApr 20, 2015

Dear Sandra - I left you a message this morning to see if I could assist you. It appears that there has been a severe disconnect with what our service intends to do and your personal results. When you called in last Friday morning, we immediately sent your request for scanning service to four (4) of our top local providers so you could get competing quotes and information on your specific project. If you could get in touch with me, I would be more than happy to ascertain the problem and endeavor to resolve the issue quickly and to your complete satisfaction. We value your feedback and use it to continually improve our service. Honestly, we were shocked by your review because the majority of the time, we receive rave responses to our records referral service. Again, I apologize that your experience was "useless". If you call us back, we will do everything in our power to fix things. Thank you. Sincerely, Erik Larsen Record Nations Customer Care 866-385-3706 x214

Response from Record NationsDec 23, 2014

Hi Stephanie, Sorry we weren't able to help you. Our goal is to provide information as fast as possible to the people requesting it. This gives you the tools to make better decisions. Our procedure does call for the representative to follow up until we are able to satisfy your request. Without any feedback we assume you still need answers. I fear I don't have a good solution to your situation but we do appreciate the feedback. Erik Larsen Customer Support Manager