Rosemarie P.
Would NEVER ever recommend Record Click
Would NEVER ever recommend Record Click!!!! I specifically asked if they could provide me with a “Birth Certificate” and if they would I was going to sign up with them. They said they could and they LIED! They charged me and I did NOT get the birth certificate I asked for. I gave them the information with the number and names on the birth certificate - I needed an official copy of the certificate. Which is what I asked for and thought they had some special way to obtain this quickly! In addition, they gave me incorrect information about my family member - it was NOT my grandmother! Did they even offer to make it right and look up the correct information? No. So it was Money for nothing. They lure you in with the names of Accredited people that won’t be working on your case! A complete and total waste! Go and use a different company - Not this one!!!
Response from RecordClickOct 19, 2020
*** Due to COVID-19 Delay *** Rosemarie is absolutely correct. She hired us to find a “Birth Certificate”, and that is what we did. We found the location of the exact certificate she was searching for and provided instructions on how to retrieve it. The problem is the archive that contained the certificate was closed due to COVID-19 but was rescheduling to re-opening in a few weeks. So, the closure of the office, due to COVID-19, was out of our control and Rosemarie has decided to blame us. We were hired by Rosemarie to find a “Birth Certificate”… AND that is exactly what we found for her. Rosemarie, we are very sorry; we wanted to fully satisfy your needs; but we were unable to fulfill.