Recharge PaymentsReviews of rechargepayments.com

Jio recharge

Horrible response time! Sent 6 emails starting Sep 20 at 07:48 am and no response! This is an on-going issue. You have an issue and it takes ages to get a response!

Recharge Subscriptions has been an intricate part of our Shopify store and business. This app allows us to do everything and anything we need to manage subscription orders while providing the customer with the best experience possible. Recharge does a great job of putting subscription management in the customer's hands with tools like Recharge SMS to reduce churn. We have been very pleased with their capability to consistently optimize features and ensure integrations work with other key technology partners. I use their analytics frequently and their reporting platform is seamless. I could not be happier with Recharge and would highly recommend it for offering your customers the best subscription experience.

Recharge has been instrumental in the growth of my business, in just shy of 4 months of integration, I've grown over 2,000%. Starting out with this app required development to integrate within Bigcommerce and allow for a smooth experience for the end user. There is a dedicated customer integration and success team that kept me updated everyday through Slack (amazing!) about how things were progressing and it was done in 1-2 weeks. The features and analytics that this app provides is next to none when it comes to subscription platforms. From top shipping and email integrations to customer metrics, I always know where my business stands. Above all else, the support I receive from their technical team is almost immediate. I couldn't ask for a better experience from ReCharge, which is frankly more than an app, it's the backbone of my subscription business.

Trying to use Recharge on our new Shopify site however you have now told us you can't migrate our existing customers subscriptions and nor can you tell us when this function will be open again. REALLY poor customer service

Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

One of the best companies I came across this decade.Excellent product and excellent customer support.What more you want they will hold your hand when you need. Regards CEO Forceskincare.com

Abysmal customer support, considering a business critical support there is ZERO support. They do not have any phone support, which mean you are waiting several hours for a reply which may well be useless. We have lost £1000's as a small business, all whilst waiting for them to respond to emails.