Chris C.
Potential scam
Company sent item that was never received. Tracking shows it is stuck in usps facility but this Company refuses to issue me a refund. Most companies take the loss to avoid customer service issues. Not this company they need to make sure they get paid before you get your money back.
Response from RecellExchangeSep 11, 2023
Hi there! This is Andrew. We spoke to each other on the phone. I explained the refund process for a package having a delay or lost in transit. We did offer you a replacement and were going to upgrade you to FEDEX 2-day shipping for free. However, you chose a refund instead. The process for the claim has already been submitted to USPS. Once the claim has been resolved on their end, we will be able to refund you. Again we are very sorry that USPS has delayed your order Unfortunately, that is out of our control, but we take every step possible to make sure you receive your order.