Recall CosoriReviews of recall.cosori.com

I think that what needs to be done is to call the BBB, I have gotten nothing but the run around. I resent extra info that they requested by email, then they sent me an email saying that they couldn't see in my picture that the electrical cord was cut which is clear that I did. I was advised today that I should contact The Better Buisness Bureau.

Most horrible customer service I've ever had to deal with!!!!! I been back and forth with cosori since 02/23/23 and what ever I do they deny me a new Airfryer even though my model is 100% on the recall list and I did everything they asking for on the recall page, including cutting my cord. So the end of the story is that I have to buy a new airfryer now even though its 100% one of the recall models! Definitely staying away from that company in the future!

They sent me an email. They know I have this air fryer. Of course. The first thing they make you do is cut the cord and take a picture. And now I've taken pictures upon pictures of everything that they keep sending me notice of saying it's not right. The batch numbers wrong etc. I finally called today to do it by phone which by the way you can't. She just took my information. I said this is starting to sound like a scam and she hung up on me. Stay far away from this brand.

I did everything the recall required FOUR times now, including cutting the cord to my air fryer and sending the pictures again and again and again. I called and got no answer a number of times but after 42 minutes of being in the queue eventually got through to someone who cheerfully asked for my phone number and told me that someone would contact me but the only contact came in yet another email telling me that the pictures were 'cropped' and that the B/N was not visible. So currently I have no air fryer and the time frame AFTER they 'like' my photos (which apparently may never happen) will be 6 to 8 weeks and at this point I'd rather have a refund so I could buy a different brand of air fryer because Cosori is horrible at customer service. They're not doing this recall because they care about their customers, they're doing it to prevent monster lawsuits but in the meantime they're not representing the brand in a good way and have lost old customers and new ones once they hear about this dog and pony show of a recall. BTW - I'll check the 'send this review to cosori' box below but at this point I'd be willing to bet that no one there will bother to read it.

THIS COMPANY OWNS CORSORI AIR FRYER WHICH WAS RECALLED. WHEN YOU GO ONLINE TO REGISTER FOR REPLACEMENT AND SEND CORRECT PHOTOS OF FRONT, BACK AND BOTTOM WITH BATCH NUMBER, COMPANY SENDS A FORM LETTER SAYING THAT YOU HAVE THE INCORRECT BATCH NUMBER. I GOT THIS TWICE AND RESUBMITTED PHOTOS. THERE IS ONE BATCH NUMBER ONLY AND I SENT VISIBLE CORRECT PHOTOS. I GOT 3 EMAILS SAYING THAT I NEED TO SEND A "HANDWRITTEN" BATCH NUMBER WHICH DOESN'T EXIST. WHEN I SENT THE PHOTO AGAIN, THE FORM LETTER SAYS "WE WILL REJECT YOUR REQUEST LATER, THEN YOU CAN UPLOAD THE CORRECT PHOTOS". I BELIEVE THIS IS A TYPO!!! WE WILL "REJECT". YOUR REQUEST????? WHEN YOU CALL THE 800# ON THE EMAIL IT HANGS UP ON YOU. I THINK THE COMPANY BELIEVES CONSUMERS WILL GIVE UP EVENTUALLY AND THEY WON'T HAVE TO SEND REPLACEMENTS FOR THEIR FIRE CATCHING UNITS. SCAM SCAM SCAM. HOW ARE YOU GETTING REPLACEMENTS AND WHICH GOVERNMENT AGENCY TO YOU CALL. CAN WE GET MONEY BACK FROM AMAZON IF I CAN'T GET COMPANY TO HONOR REPLACEMENT???

800 numbers doesn't work - no one answers the phone. Website doesn't work - tried 3 times to fill out form, upload pictures etc. only to not be able to click submit.