Recall CosoriReviews of recall.cosori.com

Customer Service terrible. After finally getting through their process time in early March they still have not shipped my replacement. It has been “ in shipping” several weeks. It takes so long to receive the product that I would never recommend buying any of their products again. Update: May 10th and still no replacement, approved, says shipped but shipping tracking number not recognized . Do not cut the cord. Anyone 8nterested in a class action suite?

Received confirmation from Cosori on February 27, 2023, that our claim had been accepted after following all the directions for photos and hand written note with batch number. Tracked progress of the claim for the replacement for first four weeks and then it disappeared off. Cosori‘s website. Went to recall page and manually entered email and registration number to find the claim and have been in limbo since. I have called customer service, who were unable to respond with anything other than could be 6 to 8 weeks. Now at six week mark and no update on when a unit would be shipped. I used my cosori every day and had this company been upfront that I would be without it for several months I simply would have gone and bought a replacement. My Cosori was always reliable, but based on experience, I would not deal with this brand again. Also very disappointed that Amazon has not got themselves involved with any type of resolution for those who bought the unit through their website .

If I could give a negative review I would. Terrible customer service. No frier received despite being approved March 3. Cord cut pictures sent twice due to their inability to see the numbers. Indicated a 3 week time line. I will never buy from this company again.

This company lacks customer service that would help the poor bunch of suckers that have bought this lemon, me being one of them. I sent various emails with information they requested, now they want a hand written picture , to hell with them. They came back saying the model number and product numbers did not match, not my doing it’s called manufacturing and Quality Assurance that’s Cosori responsibility. The phone support is useless and I finally threw the item in the trash and will never buy anything from them. Also Amazon needs to wake up, the people who bought this POS through them are pissed and they need to write to Amazon for selling such a POS.

It took forever and multiple attempts to get through the process of registering and being accepted as a legitimate person needing a replacement air fryer. But now there is no communication. It has been weeks and I cut the cord on my air fryer which has worked fine. Stay away from this company. Big scammers . So so very angry with them.

I purchased 3 of the Cosori units that are recalled. 1 for myself and 2 for gifts. I was extremely happy with the Cosori. Their customer service on the recall is terrible!! Many of the requirements were not originally stated and the 2 that were gifted have been disposed of after the 3 pictures were taken. The one with the model# propped up and written on a piece of paper was not originally requested. I may be able to get a replacement for the one I own but after reading what it is replaced with I doubt I will bother! I will not be buying another Cosori!

As with other reviewers, this is a big scam! I had a very nice digital unit that was replaced from something that has ancient technology. Corsi gave every indication that they were replacing EXACTLY what I had, and not something from a museum.

This is the worst company and recall experience I've ever had. I've been waiting weeks now after approval of my registration for a replacement and the status page is still not showing that it's ready to ship. Nice product, but a terrible company.