Vitaly B.
Service is absolutely unreliable
Service is absolutely unreliable. After a weekend outtage, support was not available in time. They took another business day to reply. Which is another day of severe impact. Naturally, the bot-like nature of the responses further increased the damages. Finally, the issue was not resolved and we switched vendors, at great cost! Both the desktop and mobile site versions are atrocious. Creating new links has a disruptive design where it replaces the input before allowing further action. Customer service does not exist. All replies look automated and do not solve the issue. For example, opening a ticket with all the details described elicited an email response asking for the exact same data.
Response from RebrandlyApr 7, 2020
Dear user, As you can see from our public status page (status [dot] rebrandly [dot] com), there were no outages on the day you’ve mentioned, nor in the days previous to this. Rebrandly is well known for its strong reliability (over 99.9%), and outages are very rare. Our support team is available 24h and we’re delighted to say that we have a customer satisfaction rate of 98.9%. As I’m sure you can understand, response time on weekends might be slightly slower than usual. Unfortunately, you did not identify yourself in the review so we cannot understand which support requests you are referring to. But I’m sure our colleagues on the support team tried their best to solve your problem, and if it has not been solved, this is probably due to external causes that are beyond our control. Thousands of customers have reviewed Rebrandly on Trustpilot and other similar platforms, and we are always at the top of our industry with the maximum level of satisfaction. For all of these reasons, I do not think that your review is fair and I would kindly ask you to re-evaluate your rating. Our support team will be happy to answer all of your questions. Best regards, The Rebrandly team