ReborndollshopReviews of reborndollshop.com

I wish I had done my research as well. I ordered a doll for Christmas for my niece the ONE thing she wanted most and what they sent me was just like everyone else has been saying only mine did not smell but had to be put together and did not look anything like the doll I ordered. I thought it was very strange to get this doll and there was no return info on the box but now I understand completely was has happened My niece watches the little girls playing with their dolls on You-Tube and she just thought it was great. So now where do you get them from because the place I ordered from as most everyone else has is a sham....so sad :(. What is even sadder is I showed her the picture,told her it should be here sometime in January and bottom line is that it will not come.

Don't buy any Reborndollshop.com. They shipped the wrong doll, it's also a defective doll and now they want me to mail it back to China and pay for it. I ordered a full silicone doll and my granddaughter got the cloth body doll. I've been fighting for two months through email. It is a joke! These dolls are not cheap. Even the picture from the internet sight doesn't look like the doll that was shipped. If anybody knows of an American company that makes these dolls please let me know. Here's the address I'm supposed to mail the doll back to at my own expense. If I can't trust them to mail the correct doll why would I pay to return the doll and trust them to get a refund. They obviously don't have the doll that I ordered and just shipped out anything. This is one of the responses I received in an email. 'We will put the address at the bottom. You need to return the doll to the address. After receiving the doll, we will give you a refund. Rexi 101, 1st Floor, Building B, Hongpengfei Industrial Park, Xintian Village, Longhua District, Shenzhen, China, 518110" I also put this on my FB page.

Can’t even give a 1 star. This company is a SCAM how are they getting away with it?!?!? DO NOT BUY anything from these scammers. Total lies dolls look nothing like pictures on website! You get a creepy looking doll with unattached legs and it’s downright disheartening when you’re excited about the beautiful doll pictures and you get a creepy plastic thing with terrible hair and looks!

I bought a doll for $90, $111 including shipping. The doll I ordered was blonde and exquisite with rooted hair and subtle features. The doll I received had a wig and reddish lips and was unnaturally painted, plus it smelled bad. I qualified for a refund, but it cost me $74.30 to ship it to China because the company won’t receive the doll at the Chino, CA, address it ships from. I thought I could get a refund for my money from PayPal, but I found out they only refund up to $30, and you must activate “Return Shipping on Us” before you submit a request for a refund. I just found out that today. I called the FTC. You can go to ftc.gov under Other Contact Information and find there number under “Find an Office.” They can’t get you a refund for anything, but enough voices may sway them to take action.

Not even worth a 1 star. All the awful things you read about them is true. I too have been ripped off by this company The doll was awful came with legs not attached looked nothing like what they advertised and when you write them all they do is send lying emails back and forth. DO NOT BUY from them. Please let’s get a petition going and shut this scam company down. Let’s let Facebook and PayPal know as well to stop doing business with them. It looks like our complaints are going unanswered so let’s take it further than this company lying email mailbox. I am going to pursue every avenue I can until I shut them down. Please flood Facebook and PayPal with emails and letters about this company.

Ordered a cute newborn doll for my daughter, but a completely different doll came in the mail 3 weeks later & I immediately contacted them. For $113 (price + shipping) I was expecting to be wowed! They offered me $10 compensation to keep the doll. I explained I didn’t want the cheap hideous doll & I wanted a full refund, next email offered me $30. Said I didn’t want the doll, my daughter won’t even touch it it’s so creepy looking. Then the sent me an email stating I could return it for $70 & they’d refund me once they received the doll back & gave an address in China. There’s no contact number to speak with someone directly & the emails never seem to make sense. I contacted PayPal today & I’m doing their resolution claim. I have pictures of everything including their return policy etc. this company is definitely scamming you from the start.

They sent the wrong doll. Then offered a very small refund but never followed through. No offer to exchange for the correct doll as we asked. Poor customer service, their communication is even worse.

Everybody's review is Exactly what happened to me. Ordered a doll for my granddaughter for Christmas. received the wrong one. They tell you to submit a ticket. no where on the website. you can only email them and every response is from a different name. And yes, they started out with $10.00 dollars and an outfit to fix it. i went through PayPal and asked for $50.00 out of $80.00 because people do make mistakes. i got the 50 back through PayPal but because now i know this happens to just about everyone i want the rest of my money back. I have to deal with the company now to get the rest back. My granddaughter hated this doll. She said it was freaky looking. the one we got i would never have ordered because yes it looked freaky. i would be interested if we got the right one how it would look