RebelsMarket has changedRebelsMarket previously operated as an online marketplace where independent sellers listed and fulfilled alternative-fashion products. That marketplace model has ended.Today, RebelsMarket is being rebuilt as a made-to-fit leather goods company. We work directly with selected workshops to produce footwear and jackets after each customer orders.We recognize that the transition was not handled as well as it should have been. Some reviews here relate to the former marketplace, while others reflect problems experienced during our transition. We are not asking customers to overlook those experiences.We are resolving outstanding concerns, strengthening our fit and quality-control processes, improving communication and inviting current customers to share honest feedback.We know that trust cannot be restored through an announcement. It must be earned through how we serve every customer moving forward.
Rebels Market (rebelsmarket.com) has 284 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
rebelsmarket.com
Website
rebelsmarket.com
Category
Malls & Marketplaces
Location
Los Altos, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Be careful. This site leads you to believe that you are buying in your own country. I accessed using a .co.uk domain and the item was listed in pounds sterling with postage that was comparable to national costs not international.
It was only once I had purchased the item the invoice came through in dollars.
After 4 days there was no confirmation of dispatch, wrote and asked merely to be told they would advise tracking once shipped. At this stage I found out they don’t hold the goods just pass it on to their 3rd party suppliers. After 11 days still no advice or tracking and I asked for a refund.
The refund came through but as a dollar refund hence I was £3.43 worse off.
This shower do not make it clear they are a market place site and encourage you to think they are in the UK. In fact they are similar to Wish but at least Wish don’t hide their location and country of origin or the fact that they are agents for the actual supplier.
It is only a very small amount but it is the principal. They should make clear who they are and where the stock is coming from.
Response from Rebels MarketDec 16, 2022
Dear Steven,
We acknowledge your frustration and would like to make things right.
We also recognize that, despite how little, you suffered financial losses as a result of the disparity in exchange rates.
We are prepared to go above and beyond to make up for the £3.43 you lost in order to resolve this.
Please let us know if this is going to be useful.
Sincerely,
NS
Ninja S.
These were terrible and I regret the…
These were terrible and I regret the purchase. They were made of cheap, stretchy fabric which looked completely unlike what was pictured. They were thing and cheap and would warn anyone from wasting their money on this fabric abomination.
Response from Rebels MarketJul 15, 2022
Ninja,
I am so sorry you aren't happy with your purchase, we want to make this right. Please contact us at [email protected] with your order number and a photo of the item so we can hold the seller accountable if the quality is poor.
I promise, we will do what it takes to ensure you're taken care of.
Sincerely,
Belle
TB
Tony B.
Excellent Customer Service
Excellent customer service from Belle! I had an issue with shipping which was dealt with very professionally and I was treat with utmost respect and kindness. Will definitely use the service again.
SS
Sahra S.
Terrible
They are literally a thief!
I have not much about say. I ordered shoes which is made in China and terrible quality. It hurts my toes so badly.
I am just a student, I need shoes and I spent my last money for shoes from rebelmarket. I wanted to return it but seller don't pay for return and there is no return label. Also shipping cost is much more expensive then item itself because it was coming from Philipines. Now I don't have any money buy another shoes. I hate this website and I will never purchuse anything from there.
Response from Rebels MarketJan 31, 2022
Sahra,
First and foremost, I am so sorry again that you're not happy with the shoes you ordered. Please understand that in situations where an item doesn't fit, we are always happy to help set up a return for a refund with the seller for you.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
The return policy for this particular seller does advise that customers are responsible for returning any items that aren't damaged, defective, or wrong. If you ever receive an item that isn't as it should be, or if it is damaged or defective, we will always hold the seller accountable to cover the return shipping cost for you.
Currently, we are working with you, and the seller, to see if we can get at least a partial refund issued back to your original method of payment without having to return the item back if you'd prefer to do so and will do whatever we can to try to make this situation right for you. We will work with you on this until the situation is resolved and you're happy.
Please also understand that you can always see where our sellers ship from on the product page in the shipping and returns details. If you ever need help with where the sellers ship from, or if you need help with sizing before placing your order, we are always more than happy to do so for you.
Sincerely,
Belle
PF
Pro F.
Praesent nec erat convallis
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from Rebels MarketDec 13, 2021
Hello,
We are sorry that you didn't enjoy your experience when selling on our website. Please understand that much line any other online retailer, there may sometimes be technical difficulties.
When there are technical difficulties our Customer Service will need to ask questions to help our Tech Team narrow down the problem so that they can address any issues you may have had.
Please also understand that we do offer a robust amount of options for sellers and are always happy to assist when or if you may have questions on how best to create and maintain your store.
That said, our customers will always be our #1 priority, we will never push our customers off onto the seller when they contact us directly. We will always take customer service very seriously and will do whatever it takes to ensure that we maintain a positive customer experience.
Sincerely,
Belle
TK
Tatiana K.
Great Experience!
From Day #1 I felt I was lucky to have Belle Morte as a RebelsMarket Team member, when I had an unexpected issue with a seller. I do thank her for the professional support and very caring personal approach.
I will certainly be shopping further with no doubt.
JR
JrH
After ordering two pairs of trousers…
After ordering two pairs of trousers and waiting 4 weeks for delivery! and then only receiving one pair I contacted customer services.
They told me the tracking number with DHL which didn’t work, I messaged again they told me to keep trying. I did and nothing worked!
Again I messaged them, they looked into it told me it would be here with 2 days it took 6!
Then realising there was only one pair I messaged them yet again. I was told to wait it would be here in 3 days it still hasn’t arrived 4 days later.
I then get a moody email from “ belle” stating I’m sorry your not responding to the notification from the sender correctly instead of our message centre ? What I don’t have anything from them I’ve checked and doubled checked.
Anyway she was just plain rude I thought so I told her what I thought. And the response was well if you’d done it correctly in the first place! What me …I’m not the one that sent an item late, gave the wrong tracking number and sent one item instead of two.
Well done Rebels market for hiring this rude unhelpful customer service member
Response from Rebels MarketJul 12, 2021
Jrh,
First and foremost I want to apologize for any confusion or frustration of this situation. We absolutely don't want you to be unhappy with the service, we pride ourselves on providing top-notch customer service and will always do what we can to ensure that you're happy.
I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
When you contact the seller directly, that email message goes to the seller in their message center and not to [email protected] so we are unable to view your conversation with the seller as it is considered a private conversation between you, and the seller.
Unfortunately, in situations where you respond to a notification email that is sent to notify you of a new message from the seller, it won't make it to the seller, but instead will notify [email protected] of the trouble you were having contacting the seller. With the seller's message center when talking directly with the seller originally, we do not have the ability to view your conversation with the seller, which means, we do sometimes need additional information in order to contact the seller for you and get the situation handled. In this case, we did ask for your order number so we could appropriately assist you.
Please know that my response to you was not intended in any way as an argument, but rather, trying to explain why we were asking for the order number to assist you.
If you do need any further help in this situation, please respond to the email from [email protected] with your order number or email address on your account and a description of the item so I can contact the seller for you and get to the bottom of this for you with the seller.
Once again, I am truly sorry for the frustration or miscommunication. I look forward to assisting you further.
Sincerely,
Belle
PL
placerbay
Best Customer Service "EVER"
I am a new customer of Rebels Market and in March, I ordered my first item through their website. A custom made kilt from an overseas seller. I had some problems with what was shipped and contacted Rebels Market Customer Service.
In comes the absolute best customer service person ever, Belle!!!!
I purchased a $72.00 item and received a million dollars worth of customer service from Belle in resolving the issues concerning my order. She is a consummate professional, personable, and just plain out wonderful.
She resolved my problem, and in doing so made me a Rebels Market loyal customer. I know I can buy with confidence on Rebels Market. Belle kept me informed almost daily.
I was always addressed as a customer in a personal manner. I was never addressed as a "order number". Like the norm is in todays online marketplace.
Best Customer Service "EVER"
