REALTAKAIReviews of realtakai.com

Response from REALTAKAINov 13, 2021

Hello Thomas! Thanks for your review! I apologize for the delays, as we've been experiencing delays because of the holiday season. With that being said, orders still need to be processed as that isn't included in the delivery/shipping time of 5-7 days. Meaning orders need to be packaged, and must go through customs processing (the step causing the processing delays). For further information on shipping you can check out our link here, https://realtakai.com/pages/shipping I do hope you try us again after this holiday season, and when you do you can use this code I've created just for you to use, "QMPZ7SSKMYF9" Once the holiday season is over, our shipping times will be back to normal. Thank you your patience! Dont hesistate to email me, "[email protected]" if you have any other questions. Thank you again!

Response from REALTAKAINov 3, 2021

Hello Lee! Thanks for your review, Regarding your order confirmation email, I’ve gone ahead and resent it to “[email protected],” it does show it was sent so please check your spam, if the email is wrong please let me know and I can change that for you :) Your order was placed on the 25th and is currently in queue to be handed and processed by customs. I know that Germany initial customs process is slow from packages coming from Asia. After the customs processing, packages get delivered pretty quick, once processed shipping will take 5-10 business days Rest assured your order is still on its way! You can email me at [email protected] if you have any other questions or concerns. Take care! JAY