Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
[email protected]
IC
Ian C.
Sizes run way too small, don’t order
I ordered a 2XL and it fit like a medium or small. It’s like they only make one size and put different size tags on them, don’t waste your money. It also takes about a month to actually get it in the mail.
Response from REALTAKAIAug 26, 2025
Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
[email protected]
MR
Mauro Riaza N.
Took too long and the items were of…
Took too long and the items were of extremely bad quality.
Response from REALTAKAIAug 26, 2025
Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
[email protected]
MO
Mike O.
I bought something and wanted a refund
I bought something and wanted a refund. I followed all the instructions and emailed for my refund to be processed, they have not returned my correspondence for over 2 months!
Response from REALTAKAIAug 26, 2025
Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
[email protected]
AB
Amy B.
Shipping is terrible
Ordered product at beginning of November and it has yet to arrive (Nov 11)
Response from REALTAKAINov 11, 2021
Hello Amy,
Thanks for your review,
Your order is still on its way, you can track your order here with the link below, https://t.17track.net/en#nums=YT2131221272330100
Your order was was placed on NOV 4th and shipped on NOV 8th (we work only during business days) I apologize we try our best to ship our packages instantly, but increasing shipping speeds would mean increasing shipping costs to $40-50.
Please be aware, we are shipping out from Asia, not the USA, as every package is required to go through customs. With the holidays coming up, low staffing and electrical shortage in China there are some delays, but rest assured your order is still on its way.
As a result of these delays, I've created you a 20% discount code, that can only be used by you to try us again after the holiday season. "4R9TEWG5XRQK"
https://realtakai.com/discount/4R9TEWG5XRQK
I do hope you understand and thank you your patience, again your package is still on its way, as we ship from ASIA.
If you do have any other questions, please email me at "[email protected]"
Thank you!
JAY
JL
Jimmy L.
The shipping is too slow
The shipping is too slow
Response from REALTAKAINov 11, 2021
Hello Jimmy,
I appreciate your review,
I apologize for the delays, as the product you ordered, "RT No. 1164 WOOLEN SHIRT" is low on stock and we we're low on supply on this product, resulting in the delay of your order.
Because youre in Asia, once shipped it'll arrive to you in 2-5 business days. I've gone ahead and refunded your shipping fee as a result of these delays.
Rest assured your order is still on its way :)
If you have any other questions or concerns, don't hesistate to email me "[email protected]"
Thank you! Have a great day!
JAY
IA
Isaiah A.
I didn’t receive my order yet
I didn’t receive my order yet. It’s been 2 weeks after I placed an order on the product I paid for. Why is my product still in the same location for 5+ days?!
Response from REALTAKAINov 8, 2021
Hey Isaiah,
Thanks for your review, I really appreciate your feedback.
Looking at your order, with the pandemic still going on, there are unconsistant delays as a result of low staff and flights/cargo heading to ALASKA.
Specifically looking at Alaska, because of the small amount of packages that come in and out from Asia.
With that being said, as a result of these delays, I've gone ahead and refunded your shipping fee and created you a 20% discount code that can only be used for you.
I do apologize for these delays, but rest assured, your order is still on its way.
Once the holiday season does end, shipping time heading to Alaska will be back to normal.
DISCOUNT
https://realtakai.com/discount/EGVQ3JMVZXV7. OR CODE, "EGVQ3JMVZXV7"
If you do have any questions or concerns, dont hesitate to email me at, "[email protected]"
Thank you!
JAY
JD
Jun D.
Horrible shipping and customer service
I have placed my order almost one month ago, but my order has not even been dispatched yet. Customer service has been pretty horrible, the same copy paste response about finding out asap but I have recieved no real word - every email is met with the same message.
Response from REALTAKAIOct 19, 2021
hello Jun!
I apologize for these delays and your experience with us. We have delayed your order because it was marked as HIGH RISK through our Shopify system as I have emailed you the details on this. Regarding that, all HIGH RISK orders are delayed by 1.5 weeks to wait for chargeback or until customers confirm their address and card used on the order.
Your order details did not match its billing address and billing zip code resulting in the delay. Although, it’s awaiting confirmation/timeline, it’s ready to be shipped. Again I’ve emailed you the details.
Don’t hesitate to email me at [email protected] if you have any further questions. Thank you!