Lindsay G.
So their foods are great and customer…
So their foods are great and customer service seems friendly BUT super inefficient. I placed an order which was delayed due to an out of stock item—it took several days for them to respond to my questions about how to prevent shipment while I am out of town. They finally responded while I was already out of town and said that the order had shipped even though I had asked several times if we could prevent this from happening. I am still out of town and I do not know if I will arrive home to a large order of spoiled food. The products are great and I started eating them daily, but I do think maybe they are not yet ready to be supporting online orders and the customer service chat is WAY too slow if there is an issue with the order. The ordering process has been riddled wi th poor communication, which I feel is extremely important when ordering perishable foods online.A text update system and estimated delivery time seems most appropriate.