Real AuthenticationReviews of realauthentication.com

I would seriously question Real Authentication’s transparency and credibility based on how they handled my dispute. They require two opinions from “reputable” authentication providers, yet refuse to provide a list of acceptable providers or clear criteria for what they consider reputable. They confirmed LegitGrails is acceptable, but when I repeatedly asked which second provider would qualify, they avoided answering and eventually stopped responding. This means customers are expected to spend additional money on external authentications without knowing whether RA will accept them afterwards. That is not a transparent dispute process. If a company’s policy depends on “approved” or “reputable” third parties, those criteria should be clearly disclosed — not withheld when a customer tries to follow the policy. Combined with a very generic “Counterfeit” report and little item-specific explanation, this experience has seriously undermined my confidence in Real Authentication.

Recieved a bag that was authenticated by thus company but the Hermes bag ws fakr. WARNING!

This authentication service is completely incompetent and cost my wife both her money and her items.My wife sold a pair of authentic Louis Vuitton shoes on Poshmark, which she purchased directly from the LV directly and have the original receipt to prove. The buyer uploaded a few photos to this service, and based solely on those images, the service incorrectly deemed them counterfeit.Because of this flawed digital assessment, Poshmark issued the buyer a full refund, and either Poshmark or the buyer kept her authentic shoes. You cannot accurately authenticate luxury goods based strictly on a few uploaded user photos. This platform's inaccuracy facilitates scams, and their negligence caused us a direct financial loss. Avoid this service at all costs.

I purchased a LV bag off of Mercari and it came with a certified authentication. The certificate even states the item is 100% authentic so why would I even question it after I received it and it looked good to me? Fast forward to present day when a rivet comes loose and I take it to LV to get repaired and they tell me it is not a real LV and they cannot fix it.

Expensive, gave different opinion on same pictures. Not reliable.

I have been dealing in watches for over thirty years and the single most common element I see in internet listings for fake watches is a Real Authentication certificate. They clearly do no research and they have no idea what to look for in medium to high end watches. Their incompetence borders on the criminal.

If you're going to pay for authentication, do it elsewhere. This company is a scam - or shall we say "scan factory" - they are not 1:1 reviewing your items and have terrible customer service. Asked for additional photos but provided contradictory instructions.

Sent authentication request days ago. Supposedly rendered in 24 hours. Still waiting now. $65 down the drain. Buyers beware! After this review was published I received a notification that a Ferragamo belt, with clear lettering front and back, could not be authenticated, and that a refund was promised. Learned this 72 hours after submission of images.