ReadYourHeartReadYourHeart Official store. We provide the most brilliant moissanite jewelry in the world. Shop our engagement rings, wedding bands, earrings, necklaces & more to find the perfect gemstone fine jewerly!Everything we do is guided by our vision: Read Your Heart, Record Your Memories. We're here to celebrate life's most joyous moments with you, encapsulating those treasured memories into modern, timeless jewelry you'll want to wear each and every day. Whether it's the perfect piece for yourself, or a thoughtful gift for a loved one, we hope your unique jewelry will serve as a joyful keepsake for many years to come.Thank you for allowing us to capture these precious memories for you!
ReadYourHeart (readyourheart.com) has 416 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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tara K.
Bought a moissanite ring and it turned out to be too thick and bulky for me. Since website states they offer exchanges OR refunds, I attempted to contact them for instructions on how to return for a full refund. Almost a week now and I am struggling with 1 a day email responses offering multiple discounts on other pur hases and offers to keep the ring for a discount despite me repeatedly advising I want a full refund. Extremely suspect...buyers beware!!
Henry P.
I have had the worst experience in my life with this CO!! It took a month to receive one pair of earrings. I ordered the earrings February 9th and they are supposed to be here March 6th. Very very frustrating!! I would Never buy from ReadYourHeart Ever Again!!!!!!
Response from ReadYourHeartMar 21, 2024
Hi Henry, we are sorry that you had an unsatisfactory shopping experience, and after verifying that it was indeed due to our factory error, the shipment was delayed. To express our apology, we gave you a free necklace and refunded $60 for it. We hope you will choose our products and services again next time.
Dee
Very disappointed in my Moissanite half eternity ring. It's channel set baguettes are dull and without fire. Update: a full refund wasn't offered, despite the wording in the reply below.
Response from ReadYourHeartMar 5, 2024
Hi Dee, We are really sorry to hear that you did not have a good experience with our rings. We take great pride in making sure that all customers are satisfied. We can definitely send you out a replacement ring or provide you with a full refund. We hope to hear from you soon!
Jeff S.
I paid $300 for moissanite engagement ring and it hasn't even shipped it's been two weeks so far the thing I'm concerned about is I want to cancel my order get my money back but there ain't no information saying you can cancel your order really concerned that I'm going to lose my $300
Response from ReadYourHeartMar 21, 2024
Hi Jeff, We are sorry that your order shipped later than expected, I do understand how you feel, we checked and found that your order was delivered on March 6th. It took a total of 15 working days from the time you placed your order to delivery, which is in line with our Standard Shipping timescales. We sincerely hope you understand this.
Jennifer Hughes H.
Have not received my order and no reply to my emails. I feel ripped off that i lost a lot of money. I do not recommend anyone buy from them
Grace
I never received the jewelry that I ordered! And ReadYourHeart never answered my emails regarding these items. The tracking website says it hasn't received any items for shipment. Truly amazing that I lost alot of money!k
Response from ReadYourHeartFeb 5, 2024
Hi Grace, We would like to thank you for your feedback, please let us know if your order is RYH-38270, we have checked that the order has been delivered on December 11th and you have also made a 5-star review on our website. If you did not receive the product or any other questions, please feel free to contact us at [email protected].
Tanya H.
Do not buy from this company. They ripped me off. I followed all their strange rules sent my package back and they did not accept the package after 3 attempts. They wrote return to sender. They kept trying to offer me coupons worth more than the item itself. So now im out money on the return shipping and item.
Shantell M.
BELIEVE THE REVIEWS!! I fell prey to it, stupidly. I purchased a halo heart pave ring 11/24 it didn't ship until 12/5. I asked it to be canceled prior to that and refunded. They offered 15$ off shipping and a necklace and SENT IT ANYWAY. I finally got the ring on the 7th and it's terrible quality, cheap looking, nothing like the image.. its so bad I didn't even want to wear it.. for 150$ you'd think otherwise. Necklace wasn't included. I didn't want either after seeing the ring in person. I asked for return instructions and they would not provide it and sent the necklace as well after I told them I didn't want either. I opened a case with PayPal and added screenshots of the conversation and information on how they are deliberately ignoring my request to not have anything sent and to refund prior and return instructions. They refused until I get the following item, necklace I didnt want.. so they are telling me in 8-15 days I'll receive Instructions to return it, then ignored me again. They are based in China so my 2am in USA is their 3pm (writing this at 330am because they just did these things in response now) I told them I'm rejecting their item on arrival & contacting paypal case and only communicating through that since they are ignoring me and have until the 15th to respond and my bank to get a new card after the refund because I do not trust them to absolutely misuse my card information. I am BEYOND PISSED. Do not buy from them if you value your sanity and money!!! After telling them this they told me if I cancel the PayPal case they'll refund me immediately and I can keep the ring and necklace. What kind of shady business?!? I will not be canceling it, they should be held accountable for whatever horrible scam practices they are doing. Sent a screenshot of them telling me to cancel it for a refund, bribing me with necklace and ring. Got refunded via my case the next day. Listen to the reviews, avoid. (I will say I did test the moissanite ring and it did trigger my diamond tester, just was ugly compared to the stock photo.)
