ReadYourHeartReviews of readyourheart.com

If I could give 0 stars I would: BEWARE OF BUYING FROM THIS COMPANY—THEY MAKE IT NEARLY IMPOSSIBLE TO RETURN FOR A REFUND! I repeatedly asked for the return address so I could return the rings I purchased but do not want. You can’t just return to the place that shipped the rings, apparently, so if you look closely you will not find an address. As I sent an email requesting the return address, I received replies offering me other deals, but failing to provide the return address. These deals were “keep the rings, and here’s a $120 store credit”, which means I am out all of my money. Then after several more emails, they replied that they would be willing to refund me $80 of the $160 I spent. I am beyond frustrated by their customer service. BEWARE and do not order from this company as they will not issue you a refund, but instead negotiate to have you “keep” your purchase. They say their headquarters is in Los Angeles, but that is a shell company, I think.

I have yet to receive my ring: 1) After initially ascertaining the scheduled delivery date, I requested it be sent to my friend's address in another state (where I was visiting at the time) 2) Jewellery was NOT delivered during the scheduled time. 3) After returning home I requested that ReadYourHeart reroute, and go ahead and send it to me at home. (My friend went on a trip, and would be gone several days). 4) Again, to date, I have yet to receive my gorgeous ring. Please send it! I've only given positive reviews to date, but this...is different.

Very upset , ordered rings September 15th for my daughter, paid $15 extra for quick shipping, 2/5 days, finally heard from Holly on the 24th after numerous emails, she said she would let me know when it shipped , I asked since it had not shipped was I able to change the size as my daughter wanted a different size than I order , she emailed back yes I could , I told her great and let me know when it ships, it is now October 3rd and crickets, I’m not happy, zero replies ..I spend $211.00 , thinking about telling CC this is a fraud company ..any suggestions thanks in advance

Company continued to try to give various discounts instead of honoring the 30 day return policy. I purchased earrings which were poorly made - lost one on the first wear.

Don't even think to buy from ReadYourHeart!! Their delivery is so slow, I've got my order around 3weeks later, their customer service is totally sucks. Their policy is totally lying, they never give the chance to customers to return!!!

I have had my ring for 2 months. The rose gold is all but gone, I question the S925 it's supposed to be. The ring looks old eventhough I take it off before doing anything and clean it regularly with sterling silver jewelry cleaner. Waste of money

I have been having an EXTREMETLY FRUSTRATING time trying to return my unwanted rings! I viewed some very beautiful rings at readyourheart.com, read through their order and return policies before placing an order. I did not know exactly which ring(s) would look best on my hand, or which combination of engagement ring would work best with which wedding band. Readyourheart's website clearly says that the rings are returnable for a full refund given the instructions: 1) Contact Cust Serv for an approval and address to send the return, and 2) Return the merchandise within 30 days of receiving it. So, I ordered multiple rings to see what would work best for me. It took a couple of weeks to receive them. I was pleased with the weight of the rings, and they looked very nice. I found 2-4 rings that I really liked and was glad I was able to try them on in person. Rings that I thought would be the right one(s) from pictures ended up not looking the same in person on my hand. Not a negative to the company, that is just how it goes looking at a picture vs actually trying them on together and with different combinations. I was sure to contact cust serv with the email provided shortly after receiving and deciding on the rings I wished to keep making sure I returned the unwanted items within the 30 days of receipt. Gloria was the person that communicated with me through the emails. There is no phone number or return address published anywhere that I could find. Email after email, Gloria tried to get me to keep more of the rings I ordered, offering me discounts on all of them. I appreciated the offer and understood trying to get higher sales, however, that is not what I want to do! I want to return the ones I don't want and get my money back like the website stated. After a couple of emails back and forth, I did agree to keep a couple of more rings, sort of just to be nice, and I did really like them. BUT, Gloria has refused to give me a return address to send the other rings back. I emailed her several times, sent messages through the website, and it has now been several weeks, and she has ghosted me. I have been extremely polite, but in the last few attempts to reach her or someone, I have just asked why are you refusing to give me a return address. In the very beginning of the communication I was sure to say that I had all of the rings packaged just as they had arrived and was ready to immediately return them when she gave me the instructions. I even made sure they were all polished and, in their bags, and boxes ready to go. I made sure there was no reason for them not to excepted back for return as brand new ready to resell. Now it has been a few weeks since I last heard from Gloria, and I've continued to ask for a return authorization and return address and have received no response from the company at all. I have several hundred dollars invested in these rings that they refuse to allow me to return. My last step will be to contact my credit card company and see if they can investigate and make right. At this point, I am ready to refuse the entire order and send them all back. The promise of a return policy has been a scam. After researching reviews online outside of their website, I have read multiple reviews with the same problem. Also, the Moissanite "Certificates" of validation/guarantee that were numbered, were all numbered exactly the same. There was no differentiation in the certificates. If you only ordered 1 ring, you would think that the certificate was specific to THAT ring, like diamond certificates are. I cannot not vouch for the authenticity of the moissanite because I have not had it to a jeweler yet. I am having my doubts based on the poor business ethics this company seems to have!

I bought a 3 carat solitaire. After less than 45 days, the stone fell out. I contacted the company thinking there would be no problem with getting a replacement. Wrong!!!! They told me that since it had been over 30 days I would have to take it to a jeweler and get it repaired myself and they would give me a $60 credit for the purchase of another ring. When I refused that, they offered to send me another ring for $60. Not sure why they keep wanting more money from me. I'm still working with them but I'm not feeling the love.