ReachInboxReviews of reachinbox.ai

Response from ReachInboxJul 25, 2026

Hey Monaa, Thank you for reaching out and sharing your experience. We’re glad our team was able to help you set up your agency operations quickly and make managing multiple clients easier. With ReachInbox 2.0 now live, you’ll continue to see the platform evolve with faster workflows, improved functionality, and updates shaped directly by feedback from users like you. We’re genuinely happy to have you onboard. Thank you for trusting ReachInbox with your agency’s outbound operations!

Response from ReachInboxJul 25, 2026

Hi Mihai, We would like to address this review clearly and reiterate the information already provided through our support channel. The claim that ReachInbox sells or resells credit card information is entirely false. We take customer privacy and payment security extremely seriously. ReachInbox does not sell, share, or resell customers’ payment information. The charge referenced in the review was an automatic subscription renewal. Our records show that the subscription had not been cancelled before the scheduled billing date, which is why the renewal was processed. As stated during sign-up and outlined transparently on our website, monthly subscription payments are non-refundable. These terms are presented to and accepted by users when purchasing a plan. We understand that unexpected renewals can be frustrating. However, making serious and inaccurate allegations about the misuse or sale of credit card data because a refund request was declined is misleading and potentially harmful. Our team has already reached out directly and made a good-faith effort to resolve the matter, including assisting with the cancellation or pausing of the account to prevent further charges. We respectfully request that the false claims regarding the sale of payment information be removed or corrected. We remain available to discuss and resolve any legitimate account or billing concerns through the appropriate support channel. Thank you.

Response from ReachInboxJul 25, 2026

Hi Khanh, We understand that you disagree with the outcome. However, publishing allegations that ReachInbox “steals commissions” or operates a “scammy payout practice” is not an accurate representation of what occurred. The commissions were deemed ineligible because the referrals were generated through paid search campaigns targeting ReachInbox-branded keywords. This practice is expressly prohibited under the Affiliate Terms that govern participation in the program. The terms also clearly state that violations may result in forfeiture of unpaid commissions. Affiliates are responsible for reviewing and complying with the program terms before investing time or advertising spend. An unfavourable compliance decision does not make the program fraudulent, nor does it justify publishing false or damaging allegations about the company. We also remind you that your agreement includes obligations regarding false, misleading, and disparaging statements. We therefore request that the review be corrected or removed to accurately reflect the circumstances. If the review remains published in its current form, ReachInbox reserves the right to take appropriate steps to protect its reputation and enforce its contractual and legal rights. We remain willing to address any legitimate concerns directly through the appropriate support channel.