Kyle K.
Absolutely zero communication, months later still no wig
I ordered a wig in early December for a performance in mid January and paid for expedited shipping. After a couple weeks without tracking info or any other contact I reached out to the seller on their site asking for an update. A week later I submitted another request for an update, again with no response. After the show was already past I finally opened a PayPal case against the seller which again, of course, they didn't respond to. Literally hours before the case would have been decided in my favor and a refund issued, the seller gave PayPay a tracking number showing a package had been delivered and the case was decided in their favor as a result. I have not received anything from this seller. Even giving them massive benefit of the doubt that maybe something was delivered and stolen from the porch, they still took weeks longer than promised to ship and gave me absolutely no response to my messages. Now I'm left with no product and no refund. I run a small electronics business online myself and understand how things can fall through the cracks and deadlines get missed, but there is no excuse for the complete lack of communication and needing PayPal to step in to even get a (possibly fake) tracking number.