Rawlings Sporting GoodsReviews of rawlings.com

Ordered online custom helmets and they sent me the wrong color. The confirmation email did not state a color which was ordered and they are now telling me they will not refund or exchange the helmets. Very poor experience dealing with Rawlings employees. Very unprofessional.

Heart of hide catchers mitt used less than 6 months pocket broke and had to be re laced! Warranty doesn’t cover laces! Really? For the price I expected a lot better quality of product!!! Do not waste your money!!!!

Tried to order a softball bat, but due to so called high volume the order couldn't be placed. I called and was given 3 different methods to purchase the bat and none worked. I then called the company and the gentleman said to try them back in about an hour. When I tried it again the same happened so I called to speak with someone however now they were closed for the holiday. Good luck trying to purchase something from them. I can see why their reviews are in the toilet. I gave them a 1 because 0 wasn't an option.

First time trying to purchase a glove and it said it was in stock waited for a while and never got anything called them, and they said that it wasn’t stock and that I could call in another two weeks to see if it was in stock If not, they could refund me. I did just that and ask for a refund they stated they could not put my money back on the original payment method that I would have to create a PayPal so I did that got the money but they also sent me a 20% off, when I tried to use it, it states it invalid. It was a lot of runaround. Do not think I would ever try to purchase from them again.

Once you submit an order for a custom glove DO NOT expect that anything can be modified or canceled. All you get is a receipt with no options to cancel or modify. All I wanted to do was change a size and another feature, before the glove was even being built! There is no option for modification either! I was told I had to cancel the order completely and rebuild the glove which is stupid. Customer service kept telling me they should get back with you for your request 24-48 hours. Every two days for over a week I would call and customer service would just keep saying that they should email you anytime. Finally, I received an email back that just said DENIED. For a $400 glove with that kind of service I will forever be taking my business elsewhere and will be sharing my experiences with anyone else in the market for a glove.

Ordered a glove, paid for it, bill showed up on credit card, no email sent from rawlings . com to confirm purchase, next day went to rawlings . com to check order status and it had the glove I bought pictured but it said previously viewed and stated no orders as of yet. What's going on?

Sent the wrong baseballs and customer service is a nightmare, they won’t correspond in writing, only over the phone. They lie and say they’re sending a return shipping label, spoiler alert: they don’t. Their customer service # goes straight to voicemail at inexplicable times (2pm EST on a Wednesday). Overall just a very shady, unethical, and dysfunctional company to do business with. They can’t even get baseballs right.

Bought a Rawlings Threat baseball bat for my grandson on 8/30/22. In April of 2023 the bat cracked in several places. I contacted Just Bats and they sent me copy of receipt and return label to Rawlings in MN. The bat was sent back on 4/30/23 and received by Rawlings on 5/5/23. I have sent several emails requesting a replacement bat or refund or at least contact me. No reply. I will not purchase from Just Bats or Rawlings again!