RateReviews of rate.com

Our rate kept going up and up and up and up ! Our rate was never locked in even tho we were told several times by Vic that "this means your rate won't go up from here. It went up every step of the way, until we got to the day of closing. Vic our loan officer was so rude and so many lies. We were told our down payment assistance, was a grant that we didn't have to pay back. Lol That was a huge lie. We still have no clarification what our loan actually was bc vic didn't explain anything And when we asked for clarification, he took ever really personal and borderline offensively, and became argumentative and explosive verbally, which was a huge red flag now. He Kept telling us after a year we could refinance, No actually we could refinance the first month After closing. Vic at rate It was terrible to work with. And highly do not recommend. Buyer beware.

Guarantee Rate is absolutely the worst mortgage company I have ever seen and I was the seller in the transaction! Yes I am the seller and spoke personally to the Buyers Agent Whitlee the mortgage officer. She never had answers, blamed it on everyone but herself. Underwriting was a joke couldn't get clear to close. At one point the underwriters said "looks good" instead of clear to close on a Friday afternoon. 7 days later after "looks good" still no clear to close. I would RUN from this company if you actually want to buy a home.

Be careful with Rate and the loan process and servicing are completely different levels of professionalism. Our loan process was super easy, smooth, fast, and on time. All done electronically up to closing. The nightmares began with servicing. Rate's serving is horrendous. Hard to get straight answers and they lie constantly. I had to file a CFPB complaint to finally get them to talk to me. I would never use them again. They cost me thousands of dollars in interest on thier delays processing my recast.

Karol reached out to me regarding an inquiry I made regarding a 545k refi. I asked for info via text for a rate. when I asked if that was with points she refused to give me a answer and got very rude stating, I need to call her and this is not how business is conducted. I just wanted to know if points were added but she texted back "good luck but if you cannot do business our way we cannot help you". REALLY??? I was looking for some info but she insisted if I did not call her we were done here. DO NOT DO BUSINESS WITH RATE- pushy and rude and there are plenty of good honest lenders to work with

The previous owner was 2 years behind on taxes and paid at closing. Rate thinks this is what we owe yearly and is charging our escrow as such even though we provided proof otherwise.

Terrible experience. Wouldn't lend because we have 40 acres not less than 20. Why? Had to call. They don't know. Offered to have us view Property Valuation Report; none was available.

If I could rate -5, or even -10, I would. They still call a year later...idiots. The belligerent phone calls, asking about my mortgage, when it had been passed to our buyer a year ago, was sickening. It woke up me, my daughter, and my wife night after night after night. Robocall on steroids. I hate this company with every fiber of my soul. Oh, also, when they were bidding for our money when we were buying...utterly, sadly, incompetent. I can't wait to hear about this thing going into bankruptcy.

Rate Insurance has been an absolute nightmare to deal with. They never communicated about my auto policy renewals, which led to my account being overdrawn three times. When I reached out for help, they pushed me off to Travelers, and Travelers then transferred me to my previous agent. I requested monthly payment they took a full lumpsum. No one took responsibility, and I wasted hours trying to get answers. To make matters worse, they quoted me an outrageously high premium on my two cars, even though I’ve been a safe driver with a spotless record for over 20 years. This is unacceptable. The lack of transparency, poor customer service, and inflated pricing show they do not value their customers. they focus on how to make commission. If you want peace of mind and fair treatment, stay far away from Rate Insurance.