Olivia
Never Received Items - No Refund or Replacement
I had ordered some items and ended up needing to exchange two of the items as they didn't fit. The package with the exchanged items, while marked delivered, was never actually delivered. When I reached out to request a replacement or refund, I was told that they would not take any responsibility (noting they were too small to take responsibility) and that it was up to me to file a USPS claim. While they said they sent the package with insurance, the insurance does not cover the cost of the items and now I am out both money and items as well as having to deal with a lengthy USPS claims process. I have never had a company refuse to refund or replace a missing package (both small and big businesses) and this has completely turned me off the brand. It would be much better customer service to replace the item for the customer and make their own insurance claim via USPS, especially as they are not even providing you with enough insurance to cover the value of the items. Do not recommend!