Anonymous
Terrible experience!! Chat users beware!
Not a great first experience with this school. I reached out via chat today as a prospective student and was having a conversation about different options. I don't know the chat agent's pronouns, but they were chatting with me were not friendly at all. What I find most concerning is that they responded to something I had typed into the chat box but had not yet sent. They asked me "Do you have an associates or prior college?" and I started typing this response but DID NOT send it yet, "I appreciate you answering my questions. I think I will look at other programs and then maybe come back to this one. Honestly, you have not been the most friendly or welcoming person I have talked to. That may be something you want to work on." This was sitting in my text box within the chat unsent when the chat agent responds with "Ok sorry you feel that way. I'm just trying to explain it to you so you can actually understand it. Have a great day and best of luck to you!" How on earth can they respond to a message I have typed but hadn't sent? The only answer? They are monitoring what you type before you send it. I had sent my message right after they sent their response, although I hadn't seen theirs yet when I sent mine. I had decided to take out the "Honestly you have not been the most friendly or welcoming person I have talked to. That may be something you want to work on" section because I didn't want to be rude, and sent the rest. When I noticed their response, I was baffled as to how they can already have responded to a message I hadn't sent yet, and when I replied, "Feel what way?" The agent, having been caught red handed, started typing something and then stopped and abruptly ended the chat. I will never attend this school based solely on this one shady interaction. Rude. Unethical. Dishonest. I do have screenshot and video proof of the chat conversation. If you are going to chat with this school, just beware that they will be watching everything you type, not only what you intentionally send.
Response from Rasmussen UniversityMar 28, 2022
Hi there, we'd like to connect with you to better understand the situation and look into this further. If you're willing, please send us an email to [email protected] with your contact information, and someone will reach out to you. Thanks. -Rasmussen Team




