RarePet.Co Reviews | Read Customer Reviews of rarepet.co

RarePet.CoReviews of rarepet.co

RarePet.Co

About RarePet.Co

Rarepet.Co – Your Trusted Partner in Pet Wellness.Rarepet.Co is dedicated to providing natural, vet-approved products designed to keep dogs healthy and happy. Our mission is simple: help pet owners prevent common health issues before they arise, avoiding costly vet visits. Specializing in dental care, our products are formulated with human-grade ingredients, free from fillers, preservatives, and additives.Quality & Care You Can TrustEvery Rarepet.Co product is rigorously tested and backed by veterinary professionals to ensure safety, effectiveness, and uncompromising quality. We’re proud to offer exceptional customer service, including a satisfaction guarantee and expert guidance whenever you need it.Discover the Rarepet.Co difference at rarepet.co and join our community of happy pet parents committed to optimal pet wellness.

RarePet.Co (rarepet.co) has 68 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Website: rarepet.co
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RarePet.Co reviews

Showing 59 reviews with 1 star · Clear filters

Monique Taylor F.
Aug 8, 2025
3 in 1 Pet Teeth Cleaning Kit
I wish NO STARS was an option! We ordered the 3 in 1 Pet Teeth cleaning Kit, but our dogs would not even let us near them to use it, and my dog is elderly so I did not want to cause her any stress. I have been trying for weeks now to return the product, I have emailed them multiple times and I have had NO response!!!! Product is not used and I have no idea how to return it, if they wont answer me????? And as of now, 08/14/2025, I STILL HAVE NOT HEARD FROM RAREPETS, PERSONALLY!!!! They have the time to reply to my review, but no time to help me make a return!!! SHOCKING!!!!
Response from RarePet.CoAug 9, 2025
Hi Monique, We’re sorry for the delay in response and completely understand your concern. Due to a recent high volume of inquiries, replies have taken a little longer than usual, but please rest assured our team will be getting back to you shortly to assist with your return. All our products are covered by our 60-day satisfaction guarantee, so there’s no need to worry — we’ll make sure this is resolved for you. You can also contact us directly by email so we can help you right away. Best regards, RarePet Customer Care Team 💙
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Barbara T.
Jul 27, 2025
Do not purchase anything from this…
Do not purchase anything from this company. I bought the toothbrush and toothpaste from them. I received the toothpaste quickly but when I contacted them about the missing toothbrush, they referred me to the tracking number for the toothpaste and said that the item has been delivered. 118 dollars for toothpaste!!! What a con!!! I have emailed them back but so far no response. I am trying to work this out with my payment service now. They did fully refund my money for which I am very grateful. I still don't understand what happened, so I can't say I would try purchasing from them again.
Response from RarePet.CoJul 28, 2025
Hello Barbara, We’re truly sorry about your experience. According to the carrier, your full order was marked as delivered, but it seems the main item was lost or stolen in transit. A full refund has already been issued, you should receive it shortly. We sincerely apologize for the inconvenience and appreciate your patience. Warm regards, RarePet Customer Care Team 💙
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Was it good S.
Jul 21, 2025
Con merchants
Con merchants. Refuse to honour the guarantee, refuse to give an address. Only one employee. Not even a British company. An unscrupulous con merchant. Clearly others have had the same issue.
Response from RarePet.CoJul 21, 2025
Hello, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. Regarding our guarantee, we offer a 60-day satisfaction policy which allows customers to try the product risk-free. If no results are seen, we simply ask for a before/after photo to process the refund — this helps us continuously improve our product and service. If you’ve already sent these photos and haven’t received your refund, please follow up with us at [email protected] so we can resolve this for you as soon as possible. If there was any confusion or miscommunication, we’d love the opportunity to make it right. Please don’t hesitate to reach out. Best regards, RarePet Customer Care Team 💙
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TANYA R.
Jul 17, 2025
This company is a scam for returns
This company is a scam. While they indicate they have a return policy, it's complete baloney and the steps you have to go through for 60 days are ridiculous. They wanted me to subject my elderly dogs to 60 days of before and after pictures and videos and then pay for return shipping in order for a review to occur on whether I get a refund. This is not right. My dogs could not tolerate the vibration from the start. It's much louder than you expect it to be. Don't waste your time with this conpany.
Response from RarePet.CoJul 18, 2025
Hi Tanya, We're really sorry to hear about your experience. Our 60-day guarantee is meant to give every customer the chance to truly try the product at home, risk-free—and if no results are seen, we offer a full refund. That's why we kindly ask for before/after photos, simply to understand how it performed. Our device is designed to be ultra-quiet and gentle, even for the most sensitive dogs, and we're truly sorry it didn’t meet your expectations. Please don’t hesitate to reach out again—we’d love to assist you further. Warm regards, RarePet Customer Care Team 💙
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MRivers
Jul 10, 2025
Garbage product
This is such a garbage product! Won’t remove anything. SAVE YOUR MONEY AND DO NOT BUY!! Edit: I did write into CS and they stated I needed to use the product for 60 days, show before and after pictures and have me send a video in showing them how I’m using it. I am a dental hygienist and this does nothing. Save your money bc you’ll get the run around even trying to get a refund or replacement.
Response from RarePet.CoJul 11, 2025
Hi there, We’re sorry our dental kit didn’t meet your expectations. Most pups show a visible improvement within just a few gentle passes, so we’d love to learn more about your experience and help you get the results you’re looking for. Please email us at [email protected] with your order number. We’ll walk you through a few quick troubleshooting tips and, if the tool turns out to be defective, we’ll gladly send a free replacement right away. Your dog’s comfort and your satisfaction are our top priorities. Best regards, RarePet Customer Care Team 💙
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SukMaan K.
Jul 1, 2025
Didn't work
Didn't work. Waste of money. Update 3/7/25: I only ever intended to use the descaler. Please provide an email address so i can send you a video of how i use the descaler. Thanks.
Response from RarePet.CoJul 2, 2025
Hello there, We are really sorry to hear our dental kit didn’t work out for you. Could you let us know which part didn’t work—the scaler, the brush, or the enzymatic toothpaste—and a bit about how you used it? We’d love to troubleshoot with you, send replacement parts, or arrange a full refund if the product was defective. Best regards, RarePet Customer Care Team 💙
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Tracy D.
Jun 19, 2025
Really disappointed! Will take this further
Really disappointed!! I think most of these reviews on here are made up cos my dogs let me near them no problem with all sorts of sounds. There must be something different with the frequency cos one of them flipped and was so frightened it freaked me out. I done what it said and turned it on gradually. I have only used one descaler head but haven’t opened anything else. I spent £97 and bought two sets and two lots of extra heads as bought for my elderly mums dog who is super scared anyway. If mine are scared then hers most certainly will. I know they will say they’ve been opened because of hygiene but they’ve put them all together literally so that’s not my fault. Emailed but now reply and take days to get one back so not happy. Will take this further.
Response from RarePet.CoJun 20, 2025
Hello Tracy, Thank you for sharing your concerns, and we are truly sorry for the frustrating experience you’ve had. We’ve reviewed all correspondence and responded promptly to each email. When we offered a refund under our 60-day guarantee, we didn’t receive any response from you to complete the process. We remain available by email if you wish to proceed. Best regards, RarePet Customer Care Team 💙
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Helen J.
Jun 17, 2025
Scam false advertising
Couldn't get anywhere near my dog with this descaler. The excessive noise terrified him, now he won't let me open his mouth. Asked for a refund and was told its open so can't get a full refund due to hygiene reasons so the 60 money back guarantee is false. I wondered if the excessive vibration was due to it needing to be charged so went to charge it and the charger is broken. Took me a month and a report to my bank for a credit card charge back for them to eventually say they'll refund it. Appaling service no address so can't report them to trading standards. Absolute disgrace and a scam!
Response from RarePet.CoJun 17, 2025
Hi, Thank you for sharing your feedback, and we're truly sorry for the experience you had. After reviewing your case, we can confirm that a full refund was already issued, as your product was indeed found to be defective. You should have received an email confirming this—please feel free to check your inbox (and spam folder just in case). We’re sorry again for the delay and any frustration caused along the way. Your satisfaction matters to us, and we’ll continue working to improve our processes and communication. Kind regards, RarePet Customer Care Team 💙
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