RarePet.CoReviews of rarepet.co

It doesn't work. I tried it on my pet. Can't even remove the tartar. Don't waste your money. Too expensive to try out. Regretted my purchase

Misleading advertising. I have small dogs and I knew chances were small this would work, but they kept saying 60 day money back guaranteed. Well that's a straight out lie. Here's the answer I got from them. To proceed with your 60-Day Satisfaction Guarantee request, please follow the steps below: Complete the attached guarantee form Attach the following documents: A clear “Before” photo of your dog’s teeth (taken at the start) A clear “After” photo taken after 60 days of use Two short videos showing the product being used Make sure to include your order number in the form When I called them out on it, they said: Because it’s a hygiene item that can come into contact with pets’ mouths/skin, U.S. health & safety regulations strictly forbid us from accepting returns of opened products. This isn’t our choice—we’d genuinely like to help, but we’re legally not allowed to take it back or issue a refund once opened, to protect dogs, customers, and our team. Then say you'll return the $$ if it hasn't been opened, which of course makes NO SENSE. Their ads should say NO RETURNS!

Not sure why I didn’t do more research prior to my purchase but here we are. Stay far far away from this company and do not purchase this product. It does not work, is louder and bulkier than advertised and their “risk-free” guarantee is complete garbage. They will demand and ask for videos, proof of use and then say it’s a dental product so they can’t return it. They do not care about your satisfaction. Don’t fall for it. Shoutout to the AI customer service rep “Chelsea” that seems to be answering everyone’s emails.

Scam. Dog tooth brushing product not received. Requested a refund. Never received. Followed up with Chelsea from the customer care team. Was assured repeatedly that she would send another reminder to the refunds department and I should keep checking my card for the refund. But no.

I purchased the Canivet 3-in-1 Sonic Tooth Cleaner from RarePet because it was advertised with a “60-Day Satisfaction Guarantee.” Unfortunately, the product did not work for my dog — he would not tolerate it at all. When I asked for a refund, I was shocked to learn that the guarantee required before-and-after photos, multiple videos of my dog using the product, and proof of use 3x per week for 60 days. These requirements were never disclosed at the time of purchase and are completely unrealistic, especially if your pet refuses to use the product. What went wrong: Guarantee terms not clearly disclosed before purchase Customer service provided no reasonable option for a refund The process felt designed to make refunds nearly impossible How RarePet could improve: Be transparent upfront about all guarantee conditions Honor the spirit of a satisfaction guarantee without demanding staged videos and photos Offer a fair return/refund option for customers whose pets simply don’t accept the product Until RarePet improves its policies, I would caution other pet owners to be very careful before purchasing.

Absolutely horrible company and totally fraudulent. They promise 60 day returns and this is not the case. They didn’t get back to me for weeks and finally told me my package was delivered when it was nowhere to be found.

Never received item despite it being marked as delivered. Company does not respond to emails, and the delivery service they use does not respond to emails or texts, making it impossible to file a claim. I've had to file a dispute with my credit card company since RarePet.Co refuses to respond. If this is something you are interested in, I would suggest finding another company that makes a similar product. The company has no information about where they are located on their site, and based on tracking information, the business seems to be located out of a warehouse in China.

I was very excited to try their teeth cleaning product for my dog. However my product was delivered by a third party GOFO and it was stolen from my front door. I have asked this company countless times if they could offer me a discount on another one, not even asking for it for free since technically it was delivered. I got a response from them that I would have to work it out with the delivery company. What a cop out and a sad excuse for a company if this stature. I have also sent several emails recently asking if they would help make this right since I paid over $100 for the product and all of those emails have gone UNANSWERED!!! Unacceptable DO BIT BUY ANYTHING FROM THIS COMPANY.