Loyston C.
Escalation of unresolved issue and unprofessional behavior by customer support
URGENT: Escalation of unresolved issue and unprofessional behavior by customer support Dear Rapido Team, I am writing to formally escalate an ongoing issue that your customer support team has failed to resolve. I am highly disappointed with the lack of assistance and the rude behavior I experienced during my recent interactions. I initially planned to post about this experience publicly on X (formerly Twitter). However, I wanted to give your management team a final opportunity to review the matter and fix it directly I have spoken to four different customer care executives regarding my problem: 1. Monica (extremely rude and unhelpful) 2. Talak (polite, but unfortunately unable to solve the problem) 3. Lakshmi (extremely rude and unhelpful) 4. Rajesh Kumar Mishra (extremely rude and unhelpful) 5.mr yadav (can't solve the problem) Except for Talak, the conduct of your agents was highly unprofessional. To help you investigate, I have attached the call recordings to this email. Please review how your team interacts with customers My problem remains completely unresolved. I request a senior manager to review my case and call me back immediately to settle this matter. Account Details: Registered Mobile Number: 9538411600 I expect a prompt callback and a resolution to my issue today. Yours sincerely, Greshan 9538411600