Range USAReviews of rangeusa.com

I'm writing this review with a heavy heart, as I have been a loyal patron of RangeUSA for years. However, my recent experiences at their Southgate location have left me deeply disappointed and concerned about their business practices. Firstly, I encountered what I believe to be racially motivated incidents, which included delayed background checks and invasive personal inquiries. This alone was enough to make me reconsider my patronage. But what truly crossed the line was RangeUSA's refusal to initiate a new background check after 30 days, a policy clearly stated on the ATF's website. This, in my opinion, is an active prevention of my Second Amendment rights, which is unacceptable. Transparency, fairness, and respect for constitutional rights should form the backbone of any business, especially one dealing with firearms. Unfortunately, it seems like RangeUSA falls short in upholding these principles. I am left with no choice but to boycott their services until they address these issues and treat all customers equally and fairly. If being black is good enough for the ATF, it should be good enough for RangeUSA. I am filing a complaint reporting RangeUSA to the ATF for not complying with Federal Law which grants the right for a background check to be resubmitted after a delay and creating store rules that allow them to discriminate. I urge potential customers to think twice before supporting a business that seemingly disregards their customers' rights and treats them differently based on race. There are plenty of other firearm retailers who respect and uphold the principles of fairness, transparency, and constitutional rights. UPDATE: I received an email today from Range USA saying that it is up to their discretion to follow the rules on the ATF’s website to choose who they would like to resubmit background checks for after there is a delay. Which translates into they have the power to select which Americans they want to allow their 2nd Amendment rights.

Local locations might be good but ordering anything other than a gun online is a joke, placed one order got an email 2 days later saying it shipped to store but didn't show up for another 5 days, then ordered again for my nephew a magpul grip and he decided he was just going to get one at store I went to cancel there is no way to cancel in my account so emailed support and they said as soon as I placed order its in process and cannot be canceled without paying a 25% restock fee but it was only 6 hrs since I had placed the order and it takes minimum 7-10 business per a customer service reps email so hard to understand how it takes 7-10 days other than sticking it to the customer. Company is a joke and no care for customers done doing business with them I will give my business to local shops.

ATTN WOMEN: Run, don’t walk from this place! We are a group of women who are serious gun owners. We went to the Clinton Twp location and was harassed by the range master continually. He was not harassing any of the male shooters only our group of 4 women. It was so bad we didn’t complete our time on the range and just left. Never before has a range master been so unprofessional and mean spirited.

Place was better before new management. Took my son there which I have done on numerous occasions. It's an expensive place to go but there are few options near us. Today they told me that my son couldn't shoot there because he lives in Illinois and isn't 21 years old yet and doesn't have an Illinois FOID card. I live in and went to a facility in Indiana. There is NO LAW that restricts my son from using a firearm in Indiana. I have no idea how this protects them. My previous visit I was by myself and had some cheap ammo that was failing to eject, failing to battery on both my pistols. The RO came up to me and said the last guy that shot himself was having the same issue. Told him I have been shooting before he was even born and said the guy that shot himself must have been an idiot. I was doing nothing wrong and am very versed in firearm safety. I was tempted to never go there again. Today's visit solidified that fact. Now I will never go back regardless because they discriminate against people based on where they live and employ dolts for ROs. Pathetic.

The place seemed like a good place to shoot pistols but range prices are stupid high. Anyway i paid for first time waiver fee and after 2hr shooting my throat was dry so I opened a sealed water bottle I brought with me and the RO kid threatened to kick me out. I joked with him and said OK cause he could have thought it could have been vodka or something. He said I couldn't drink anything because of lead ingestion??? If 60yrs gun smoke exposure would kill me I'd be dead already. Ain't never going back...what a bunch of pussies!

First off the old man who helped me couldn’t even do his job correctly. I come in to purchase a firearm he messed up by selling it to me right away instead of the 72 hour period. So now Sal or whatever his name is comes over to try to help the gentleman he was great at first. But as I’m leaving I’m not even given a receipt I came with someone else who also purchased a firearm and was given a receipt and pick up time. We go back I talk to Sal because I’m assuming he must be more knowledgeable but when I walk up to speak with him he acts like he has an issue with me getting a receipt for something I paid in FULL for I didn’t purchase some freaking ammo this is hundreds of dollars of my hard earned money he just gives me the receipt after waiting for about 5 minutes. No eye contact nothing not sure what his issue might’ve been but I work in customer service been doing so for 5+ years and it’s safe to say I won’t ever be back. When this place was shoot point blank I loved it and purchased multiple firearms new management turned this place to sh.t. The guys that work here are just the worst. I couldn’t even leave the parking lot before writing this review.

Horrible service! I went to buy an AR15 package bundle with 2 extra clips and a case that was on sale in Mokena, Illinois. I was told they were in stock. When I got there, the same day they said they were sold out. So, the salesman told me that the Shorewood location had them in stock so to purchase it online and pick it up in 3 days. So while in the store, that day, I purchased the gun online. Three days go by, I call the store and they told me they have the gun but the cases are back ordered. I asked if I can pickup the gun and get case at later date, he told me no. It has to be all together and they will call me. A couple of weeks goes by and nothing. In the mean time, Illinois changes the law on AR15 and my order got canceled. They never called me to tell me that the order was canceled or how to get my refund. I called to see what was going on and if I was locked in since I purchased it before the ban and the salesmen told me no. They never contacted me about a refund or status or anything. I drove to the store to talk to a rude manager in Shorewood, IL who processed my return and told me to check my account in a couple of days for a refund. The service ,staff and communication is horrible at RANGE USA!!

My dad and I have been shooting there for years. Have never bought my own gun so i Took advantage of their Black Friday deals and purchased 2 firearms (GLOCK and a TARUS). Took their basic online class about firearms. Paid for a membership. Submitted all my info including drivers license. I walk in to the store in Cincinnati and they really made me feel like an idiot for trying to buy a gun with a Florida DL but their online class said nothing and I had given them all my info so I assumed there was an exception. NO. So then I find out on my own you can ship it to a FFL dealer so I DID. I placed the order on 11/28 and they didn’t process the order until 11/30. By then I changed my billing zip code and they canceled the Tarus. I chatted back and forth and they just didn’t care. I assumed the GLOCK was okay but just found out today 12 days later that it TOO was canceled. Still charged my card. I reached out to their customer service and its a flat out ZERO. I reached out to Florida Gun Exchage which is where it was supposed to go and they said they would have reached out to me first to correct any mistakes on billing.