Range USAReviews of rangeusa.com

Check out their daily/weekly deals. Excellent prices, but nothing is ever in stock ANYWHERE. Put several items on my wish list, but have never received notification that item was/is in stock. Talked to management at the range and received a very snarky “well, what do you want me to do about it “. Classic “bait” ad, terrible management, and horrible customer service.

Wow, they promised about 120 dollars of bonuses and freebies with an Elite membership. They didn't even give me the items they promised after I paid for months and months of the membership and dropped over 2k on goods there. Corporate had a bad attitude with me on the phone and rather than working things out, decided it would be better to talk down to their customer and threaten them as well. No company is above their customer, and any company who steals from any customer is a company that will not be around for long.

Went to Range USA Wixom, MI for the first time on their $1 promo in Dec. with some friends who are regulars there. Thinking of purchasing a new gun. To use the range to try the new guns, husband had to sign a form. He unknowingly signed up for their $29.99 monthly membership as well. It wasn't until reviewing our credit card we saw the charge. Called Wixom...they can't do anything; everything handled by corporate online. Went on line...another hell of an experience. Husband didn't remember password, tried Forgot pw, didn't work. No phone number to call. It took months to finally get in. Filled out their "Ticket" form to cancel and request refund. They have records showing we have never been back, but will not refund membership. Finally got it stopped 4 months later but rules say will bill us for follwing month as well! 1. Should be able to use range without having to join membership. Can do after using if want to. 2. Way too difficult to get into site. 3. People at shops should be able to help. 4. Should be a phone number to contact.

Several years I sold firearms when Range USA was Shoot Point Blank in the Dayton, OH store. I left because we had sales goals and everyone was trying to steal your sales and started selling at Cabelas. I moved back to the St Louis are 3 years ago and recently visited the new store in Bridgeton, MO. I sold them a pistol and did receive a fair price. They gave me a gift card. 2 Minutes later I decided I wanted to purchase an AR. In Missouri, when you trade in a firearm then purchase one, the sales tax charged is based on the difference between the firearm sold and the one purchased. They said because they gave me a gisft card they could not show the firearm I sold as a trade in. This would have saved me $33.00. The person who helped apparently was lazy and did not want to find a solution to help a former employee and customer. Therefore, I did not buy the firearm and used the money for ammunition. Needless to say, I will NEVER set foot in a Range USA store again. it is about principle and extremely poor customer service.

Went to go shooting with my son and got harassed by an RSO who asked what ammo we were using 3 times. On the 3rd attempt I gave the RSO one of my cartridges primer side facing towards him. He freaked out saying I was "shoving bullets in his face" and kicked us off the range. Doesn't seem to matter how polite you are, or how well you follow the range rules. RSOs here will remove you simply because they feel like it.

Today I paid $31.00 to shoot my handgun 1hr lane Time, 1 target, my own ammo. Within 6 miles I could Have gone to two other ranges that charge $20.00 Per hour with one target and your ammo. One of these Ranges even offers 1/2 hour range time for $12.00. You do the math. I won’t go back there again and would not recommend it to anyone!! Chuck

Website deceptive & full of errors. Shows in stock, then when going to the item they don't have it. Shows free ship to store, then in the cart only has ship to FFL option with $20 shipping. My local store is great, the customer no-service rep that responds to the .com customer service request is condescending & can't read their script very well. For what appears to be a well oiled business, their website is awful, going elsewhere to purchase my next 4 suppressor hosts.

Misleading website shows items available in store, but it’s not connected to store inventory. They have to order everything. Then once they have your money, they turn into complete and utter assholes.