Range USAReviews of rangeusa.com

Racial profiling with some staff. Made several attempts to cancel membership with no success. Goodlettesville location sucks!

The store and people in Round Rock are great, but buying on their website or asking their customer service online is the worst. The site says 5 to 7 business days to get a product, but I'm on business day 10 with no product, no information, and nothing from them. This will be the first and last time I buy something from their website.

Terrible customer service from "Milley" at membership services, Their system had a glitch and would not process my monthly veterans membership on my Amex. IT kept saying "not a valid card" I called Amex and they said nothing was wrong with card. I emailed Milley back and her response was to send me a diagram on how to input a card. After trying 5 different cards, Amex. MC, visa etc. I got the same response of card not valid. I emailed them back saying none of the cards went through so their is some glitch on their side. Milley sent me back a condescending response on how I cannot follow instructions. What a great rep you got their Range USA. I told her in a email customer service was crap and hope their supervisors read the emails. She then threatened to have me banned from the store. Guess her snowflake started melting. I since joined a conservation club that is respectful to its members and will never go to range USA again , I have spent thousands there over the years and had a veteran membership for about 10 years and thats the response I get from a horrible customer service rep. Stay away from this place!

The second consecutive online ship to store firearm order is "disposed" status after being emailed it was ready for pickup. Apparantly the store cannot correct the issue and you have to wait longer for corporate to fix the problem. So, wait longer for a paid for item that they can't process due to their error or system that no one can fix except corporate. I have no idea how they stay in business. I will NEVER order from them again. I'd rather pay above retail and get what I want without the ineptitude.

Membership fees are outrageous. I only used this place once and it was horribly loud even with the proper hearing protection. I was not told that I would be charged a monthly membership after I paid for the first month. So I was suprised to see a $53.97 charge on my bank account again from them. Tried to get a refund from them for this and was told that they don't refund on memberships and was told I had to pay for 3 months even if I did'nt use their facility. So I am out about $107 for using their loud ass range once. Do not go there the people are con artist and rip-off good people.

Never got my order. No customer service. I got robbed.

My visit to Range USA Humble on June 16, 2025, was one of the most humiliating and racially charged experiences I’ve ever had as a paying customer. I brought my legally owned firearm and asked the manager for assistance with a jammed magazine. Instead of helping, he immediately treated me with suspicion — questioning my intent simply because the gun was warm from sitting in my car. Then, in front of a line of customers, he loudly asked if I had a felony. I do not — and even if I did, that should’ve been handled with discretion and respect. He also interrogated my teenage son, who had never been there before, as if we were doing something wrong just by being there. He claimed I was on a “do not serve” list, then proceeded to call his supervisor and discuss my personal background out loud at the counter. I was denied service without any valid explanation or policy violation. The only thing I did wrong was walk in as a Black man with my son. This wasn’t just unprofessional — it was public shaming, racial profiling, and a gross invasion of privacy. Range USA should be ashamed of how their staff treats law-abiding Black gun owners. I will never return, and I strongly encourage others — especially people of color — to think twice before spending your money here.

Horrible customer service from the shaggy workers at range USA Mokena. Horrible policy and dirty owner. They’re all in knowledgeable and rude. Look at all the negative stuff regarding this particular location. They all need to be fired and oh man that weapon doesn’t scare anyone.