Justin J.
Customer Service is Pretty Dang Awful
Such a great product. Expensive. But I have purchased from them for a good amount of time now because it's worth it. Unfortunately, I needed some help with an error on my part (definitely take responsibility for missing auto-correct of an old address). Their customer service proved to be dismal in responding though. Sent an email immediately after my error with the question, "Is there anything that can be done?" Just looking for a simple yes or no. Some guidance would've been great. Several days go by of me following up with several emails and also using their "modern", "hip" texting service that has auto-replies. No response still. Finally figured I can reach out on instagram as my last resort. Lo and behold! 5 days later I get a response from Maria telling me "There's nothing that can be done and it's too late to cancel now." HAHAHA, awesome. Thanks for finally getting back to me with a template you have saying "sorry, not sorry", Maria. I'm gonna head back over to the hair products I had before.