Danny S.
I strongly recommend staying away from…
I strongly recommend staying away from this company. My experience with them has been absolutely unacceptable and extremely frustrating. I feel that their business practices are designed to take customers’ money while making it unnecessarily difficult to get a full refund. I was charged a fee after canceling an order, even though the company had not even shipped the item. When I requested a full refund, they refused and failed to provide a reasonable explanation or documentation clearly supporting the charge. In my experience, this is completely unacceptable treatment of a customer. I have lost money dealing with this company and am now taking legal action in an attempt to recover my losses. Customers should think twice before giving this company their money. Based on what happened to me, I would not trust this company and would strongly caution others to stay away.
Response from RallITEKSep 18, 2026
Hi Danny, We’re sorry to hear you were frustrated with your experience. We do want to clarify a few points for anyone reading this review. Our cancellation policy is a standard policy that applies to all customer requested cancellations. It is not a fee created specifically for your order. Our Terms and Conditions clearly state that a 5% cancellation fee applies to orders once they have been submitted, including cancellations made before the order ships. The policy also explains that this fee covers labor and material, merchant processing fees, and other costs associated with processing an order. These Terms and Conditions are posted on our website and are available for customers to review before placing an order. Customers agree to these terms when completing checkout. Payments on our website are processed immediately when an order is placed. Therefore, the fact that an order has not yet shipped does not mean that the transaction has not been processed or that costs associated with processing the order have not been incurred. The fact that you requested cancellation shortly after placing the order does not change the cancellation terms that apply once an order has been submitted. After you requested cancellation, we communicated by email on multiple occasions that a 5% cancellation fee would apply if you chose to cancel the order and receive a refund. We also offered alternatives, including making changes to the order or receiving store credit for the full value of the purchase. During your subsequent phone call, we again explained the available options and the applicable 5% cancellation fee. You then verbally confirmed that you wanted to cancel the order and receive a refund. To avoid any confusion and to properly document your request, we asked you to provide written confirmation of your intention to cancel the order. You declined to provide written confirmation and instead provided verbal confirmation, stating, "I give you verbal confirmation I want to cancel the order." We subsequently processed the cancellation and issued the refund. We understand that you dispute the cancellation fee, and we have documented your position. However, it is not accurate to state that we refused to refund your money or failed to explain the charge. The cancellation fee is part of our published Terms and Conditions, which customers agree to when placing an order. It was communicated to you directly in writing before the cancellation was processed and was explained again during our phone conversation. We respect your right to disagree with our cancellation policy and to pursue whatever avenues you feel are appropriate. We will continue to address the matter through the appropriate channels.