RAIVEN USAReviews of raivenusa.com

I ordered a bag that was on pre-order and expected to ship later the same month. When over a month had passed and I had not received any kind of shipping or delay of shipping notification, I emailed customer service asking about my order. I received an automated response that they would get back to me. They never responded beyond that but immediately shipped my order when they received my email. I would have at least liked an acknowledgment about the delay.

I am really enjoying the purse, but the wait time was not great. The purse was backordered, which I understand lead to the increased wait time, however it wasn't received in the timeframe they said- it was about 2 weeks on top of the 1.5 month wait initially indicated. Then when it did arrive, it didn't have all the pieces that the posting indicated it would have. Since the customer service wasn't great around the delivery time, I didn't bother wasting any more time requesting it be made right. Not sure if I will try to order from them again as I am just not sure if this is a business I can trust.

Like: the item size was as described, along with the features Disliked: item smelt horrible upon arrival and the print was very faded Suggestions: provide better updates on shipping for preorders, and use a better company for printing

I bought the wizard bag specifically for a vacation. They advertised it would be delivered by October 4, and I am leaving end of October. However it was delayed. There was no communication on the bag being delayed, and it was delayed to the point it is not here in time for my trip. They advertised things will ship in 2 days once a tracking number is created. It took 5 to actually get picked up. It will be delivered the day we are leaving. All listings of the wizard bag were removed from their website and social media minus a handful of posts on Facebook where I saw in the comments people had received their bags early. The entire experience gives me eerie vibes, so hopefully when I come home the bag is good quality. I deeply regret not choosing a brixley bag at this point. I would have had that in time for my trip and this bag is a brixley dupe.

The bag in itself is great, it just took forever to get here!

Bag is a little too small for me but Harry Potter design and strap are cute. I will probably give it to my daughter to use.