RAIVEN USAReviews of raivenusa.com

I pre-ordered the new Kindle bag with an extra strap at the end of March and was told my pre-order would ship at the end of April. Early May rolls around and I still haven’t received any shipping information so I reach out to customer service again, and then I get an email saying due to “unforeseen circumstances” there was a shipping delay and that my items wouldn’t arrive until end of May now. They said a mass email was sent out to their affected customers two weeks prior, but I never received it. I replied to that email asking for a refund. Waiting 2 months for a bag is absolutely ridiculous. Nobody replied to my email asking for a refund for a week and a half, and then the reply was suddenly “Sorry, we can’t refund you because your items have shipped before we even saw this email.” So now suddenly my items are available once I’m asking for a refund, and they have already been shipped, but they said I could return them if I’m unhappy with my purchase once I receive them. Four days later, I get an email from customer support saying that the Raiven strap I ordered is out of stock and I can either switch it for the plain black one, cancel the strap altogether, or get a refund for my entire purchase, and once they get an answer THEN they’ll ship my order. So this company LIED TO ME and said my order had shipped days ago when it really hadn’t, and then told me at the very last minute an item that I PRE-ORDERED TWO MONTHS AGO was out of stock. I get that I could’ve switched it for the plain black strap, but that’s not the point. What’s the point of having a pre-order sale if you can’t deliver on your promise to your customers who have been waiting for months for these items?? I honestly feel like this is not a legit company, looking back on some of the comments on their ads, and I’m glad they responded quickly when giving me my refund. This entire process was infuriating!! Ordering a damn kindle bag shouldn’t involve this much drama!! 😭

Horrible customer service. Did not advise on preorder being delayed for almost 2 months, and refused to cancel order. P.S. I was never given an option to return my order for a refund nor was I told that preorder items could not be cancelled. Your company should get on the same page regarding customer service and actually offer consistent problem resolution versus a bait and switch.

Bag does not fit device it states it does and I have to pay to return the device due to it not working for specifically what it says it does.

I pre-ordered their kindle cross-body bag, which was supposed to ship the last week of April. It did not ship until early may, roughly a week after was promised. No notification from the company at all, which wasn't a huge deal, could forgive. Finally did recieve my bag and the quality is poor, with several loose threads and the zipper completely being dysfunctional. It does not actually zip no matter what I try or do. I followed the full instructions for recieving the product warranty and have gotten nothing but automated responses stating I will recieve a response in 48 business hours. It has been over two weeks and absolutely nothing from the business. I truly believe I've been scammed.

So I bought a purse from this company, but it came damaged, I have send 3 emails, I haven’t got a response!! Terrible customer service.

Heads up!After using the bag once it started to fall apart. And since it was outside the 30 day return window, I am stuck with a bag that I cannot use. I bought it to use on vacation. Not an everyday bag. Be sure to double check every stitch before your 30 day return window is up

Bought the bag to fit my kindle, as that was how it was advertised. Kindle does not fit. Waste of money.

Didn’t receive my charms keychain, the bag reeked of cigarettes and smoke, the seams have strings already coming out. I wouldn’t waste the money on this bag.