Rail19Reviews of rail19.com

I placed an order with Rail19 on June 20 and my credit card was charged immediately. I never received m items. There is no number to contact this company, and they completely ignored both my follow-up emails regarding my missing shipment. Never even received confirmation that item had shipped. Because they refused to communicate, I had to file dispute with my CC company. Avoid buying from this company.

Bought a large foaming soap dispenser and some other items in May 2026. Soap dispenser was around $25 (not cheap), and it stopped working after a month. Website claims there is warranty within 60 days. I filled out a form on the website, they asked me to provide pictures, which I did right away but they never responded after the initial ask for pictures. I followed up 3 times in 3 weeks. This company is no good. They do not stand by their words and product quality is questionable. There is no phone number to call either.

Unclear whether they're still even in business. I placed an order over a month ago, status was never updated and they never responded to inquiries. Instagram acct seems to have been deactivated. Do not buy unless you just want to do a credit card chargeback a month later.

LIARS. SHADY company and they lie through their teeth. I asked very basic questions that they were unable to answer because no one would get back to me. I sent multiple emails with follow ups and filled out website form. Was patient over a period of at least over a month might have been a couple months or more. Finally, they got back to me when I sent out a NEW email entitled “Is This A Scam Company? There is Zero Customer service.” Apparently that alarmed them enough to actually reply, smugly, assuring me they were a real company (smiley face and all) and not a scam and blah blah blah (no phone number or info though and none of my questions answered!) and they said they replied to me 3 days ago, which they LIED about because I thoroughly searched my inbox, spam folder, and trash folder (which I never empty), and no trace of them or anything them-ish even. So I responded saying I didn’t find any email from them and asked if they could send their response to me in this conversation because I still haven’t had a single question answered, but zero reply. Followed up, waited a week, followed up, waited 2 weeks, etc. This IS a SCAM COMPANY as far as customer service goes. Probably some China company. Well, I just bought a glass soap dispenser for the same or cheaper price from Pottery Barn and it’s amazing. Stop giving your business to shady companies that refuse to offer customer service. This world only gets creepier if we allow it. If the company has no customer service, I will not trust their product because of common sense alone. I have no idea where it’s coming from. I have no idea what went into the materials, etc.

One of the foaming soap tops stopped working about two weeks after their 60-day warranty. Attempts to reach the company were ignored for several weeks. When I finally heard back, they accused me of "not providing "any explanation, photos, or videos," even though I had provided a clear explanation in my first email. Update: I was sent the following message from Rail19's customer service representative, claiming that I had not provided a "receipt" or "explanation," both of which I had done in my first email to them, which was ignored: "You asked how to get a replacement pump in your first message. We responded. Then you claimed that it should be free. If you walked into Target (our competition) with nothing in your hands, no receipt, no product, no explanation, and asked for a free replacement, what do you think their answer would be? Somehow you think we're different than any other business, and will just ship you free things with no evidence of the claim? Why do you think that? Are you trying to take advantage of us? What do you suppose we are supposed to do with that message? Yes, we invite you to go to our competitors with conversations and claims like these. Good luck."