Van Rental KLReviews of raffietranstour.com

Absolutely disgraceful and completely unacceptable service. We paid a deposit for transportation for eight people, but the driver never showed up. There was no warning, no explanation, and no attempt to help us. We repeatedly tried to contact them, but they completely ghosted us, leaving eight people stranded and scrambling to arrange alternative transport at the last minute. Despite failing to provide the service we paid for, they have still not returned our deposit or responded about a refund. This was extremely stressful, costly, and unprofessional. Taking a customer’s money, failing to show up, and then refusing to communicate or issue a refund is appalling. Based on my experience, I strongly recommend avoiding this company.

Be careful, just got scammed by this company. Paid MYR1000 deposit and they did not provide us any transport.

We hired this company to send us to Singapore from Malaysia. We booked in advance and paid. On the day of moving to Singapore, their driver told us that he doesn't have permit to enter Singapore. However, after a while of communicating with the management (we were very pissed because we have no time to hire new company), they said they have permit and he can send you to Singapore. At Johor border, driver pulled over and said "Sorry Sir, I cannot enter Singapore with my car and my friend with another car will drive you from here". The other car was parked next to us. So Everything was arranged from beginning to deceive us. They gave us a crappy car after that and send us to Singapore despite many emphasis from us that we do not want to change car. We would never ever recommend them to anyone. A business that lies to customers and cheat them must be avoided at all costs.