Gordon H.
I felt duped by this company and the sought to help
Updated Review: After my original review (see below), the company reached out in good faith. They asked about my concerns and, I believe, sincerely wanted to help. They ended up refunding me $200, which I appreciated. In the end, here are my thoughts on Radilum products and customer service: 1) The light fixtures are not high quality. You should know this and balance that against their relative inexpense. They use cheap, thin metal that is poorly worked with rough edges and variable finishes. Hardware to mount to a standard North American electrical box is not included and I'll need to redrill holes to match standard mounting hardware. The fixtures were not fully sealed from the weather and did not include weep holes for water to escape. I plan to modify the fixtures myself and use them anyway (on my own home) because I hate the idea of throwing them away. 2) I bought outdoor light fixtures and was disappointed to learn they are not UL (or similar) rated for wet weather. This is why I felt duped by the company because the website shows the UL logo, implying certification. I asked to see the documentation and learned some of the components are UL listed, but the fixture itself is not. Apparently they are seeking certification. Know what you are buying. I would not install these on a customer's house due to the liability. 3) As other mention, it takes months to get your product. 4) The customer service was very responsive and I believe truly wanted to make me happy. They were also very concerned about having negative reviews online. Ultimately I asked for money back because I just don't think the product is worth the cost, let alone the wait. I will not nuy from them again. Original Review: I was duped by this company. Don't make the same mistake. Quality is extremely poor and not at all up to any modern electrical standards. Not to mention the extremely long wait. I'm basically throwing my 4 month and $600 order in the trash.
Response from RadilumSep 6, 2026
Dear Gordon, Thank you for taking the time to update your review and share your detailed feedback. We sincerely appreciate your recognition of our customer service team's efforts. We are glad that we had the opportunity to communicate with you directly and work toward a resolution. We also appreciate your feedback regarding product information, certification communication, installation considerations, and delivery expectations. We understand that customers need clear and accurate information when selecting lighting products, especially for outdoor applications. Your feedback has been shared with our product and operations teams. We are actively reviewing our product descriptions, certification information, inventory communication, and quality control processes to improve the overall customer experience. Thank you again for giving us the opportunity to address your concerns and for helping us identify areas where we can continue improving. Best regards, Hazelle Radilum Customer Support Team