EricZ
This is ultimately a bait and switch
This is ultimately a bait and switch, shipping painted plastic lookalikes from overseas despite a fake Texas address. We received our lights in 2 months and did not have to pay extra tariffs, but they were NOT worth the price, and no hope of return. Some of them look okay though, and they do work, so we’re not 100% embarrassed at falling for their tricks. Just don’t believe the social media photos and beautiful website—this is junk compared to products from reliable sellers. The stuff we bought from Ferguson and Rejuvenation was only slightly more expensive but loads better and with full warranty backing. I’d say avoid Radilum as shady and misleading.
Response from RadilumOct 9, 2026
Hi, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. We would like to clarify that Radilum operates with a U.S. business presence while our manufacturing and fulfillment processes involve our production facilities in Asia. We understand that this may not have been clear enough at the time of purchase, and we apologize for any confusion. Regarding the product quality, we’re sorry that the fixtures did not meet your expectations in terms of materials and appearance. We appreciate your feedback and will share your comments with our product and service teams for improvement. Best regards, Diana Customer Service Team