Annf
After 6 weeks of waiting: disappointed
I was very excited to get the light fixture and after waiting a full 6 weeks, I was disappointed in seeing the product. I chose the alabaster mainly because it had this beautiful veining that was clear from many of the pictures on the website. In person, there is no veining and it’s just white alabaster. I also did not expect this product to be shipped from a foreign country, especially given the cost. I will likely be looking into a return as it was not true to its description or pictures online.
Response from RadilumSep 8, 2026
Hi Ann, Thank you for reaching out to us. I am so sorry to hear that the alabaster veining on your light fixture was plain white rather than the natural marbling shown on our site. I completely understand your disappointment, and I want to make sure we get this resolved for you right away! Because natural alabaster can vary, we want to look into this closely. Could you please reply to this email with a few clear photos of the light fixture you received, specifically showing the stone shade? 👉 Please email us photos of: - The alabaster fixture shade showing the lack of veining - The original product packaging/label (if available) Once we receive your photos and review the details, we will immediately present you with the best solutions—whether that is a return label for a full refund or sending out a replacement fixture with beautiful, distinct veining that matches what you had in mind! We appreciate your patience, and we look forward to helping you! Warmest regards, Yulia Radilum Customer Support Team